Elena Zambrowski
Fords,NJ
Summary
Organized professional experienced in payroll processing, transaction accuracy, and operations management. Excels in maintaining data integrity, resolving inquiries, and coordinating activities across functions. Proven skills in team leadership, employee training, and compliance. Strong background in business administration and labor relations supports expertise in payment processing and budget management.
Overview
9
9
years of professional experience
Work History
Store Operations Management Trainee
Wegmans Food Markets
Bridgewater and Hanover, NJ
01.2024 - Current
- Managed daily store operations, overseeing scheduling, department coordination, and workflow improvements to ensure smooth operations.
- Supervised and coached a team of up to 30 customer service employees, providing training, feedback, and performance support.
- Conducted employee performance reviews, documenting feedback and implementing development plans to enhance team capabilities and support individual growth.
- Partnered with Human Resources to interview, evaluate, and hire candidates in accordance with company standards and staffing needs.
- Onboarded and trained new employees, communicating policies, procedures, and role expectations.
- Processed daily department payroll by reviewing and accurately recording employee hours, overtime, and attendance to support timely and accurate compensation.
- Resolved customer and operational inquiries by coordinating with relevant departments and identifying appropriate solutions.
- Monitored sales trends, product performance, and inventory levels to inform operational planning and guide strategic business decisions.
- Collaborated with cross-functional teams on store-wide initiatives, process improvements, and operational objectives.
- Maintained compliance with company policies, food safety requirements, and established operating procedures.
Service Team Leader
Wegmans Food Markets
Woodbridge, NJ
01.2023 - 01.2024
- Coordinated front-end operations, managing opening and closing procedures, shift responsibilities, and daily workflow to ensure smooth service delivery.
- Supervised and coached customer service employees, enhancing service quality and ensuring adherence to company procedures.
- Responded to customer inquiries and resolved service issues professionally.
- Conducted employee performance reviews, provided constructive feedback, and tracked progress toward performance goals.
- Collaborated with management and Human Resources on staffing, candidate selection, employee development, and operational needs.
- Supported operational improvements and special projects to enhance team performance and customer satisfaction.
- Balanced multiple responsibilities in a fast-paced environment while maintaining service standards and operational accuracy.
- Processed daily department payroll, accurately recording employee hours, overtime, and attendance to support timely employee compensation.
Community Giving Champion
Wegmans Food Markets
Woodbridge, NJ
01.2023 - 01.2024
- Coordinated community giving initiatives with nonprofit organizations, schools, and community groups to enhance local support and collaboration.
- Organized monthly meetings to evaluate donation requests and align community investments with company priorities, ensuring strategic resource allocation.
- Coordinated outreach campaigns and community events to boost engagement and participation, fostering stronger community ties.
- Collaborated with store teams and divisional representatives to share information, coordinate activities, and improve community giving efforts.
- Represented the company at local events and maintained positive relationships with community partners.
- Helped coordinate multiple initiatives while balancing community engagement responsibilities with regular store operations.
Customer Service Representative
Wegmans Food Markets
Woodbridge, NJ
04.2018 - 01.2023
- Addressed customer questions, processed returns, and assisted with service desk requests, ensuring compliance with company procedures.
- Resolved customer concerns through effective communication, problem-solving, and coordination with other departments.
- Coordinated with team members to effectively resolve customer needs and uphold consistent service quality.
- Processed customer transactions accurately and efficiently using point-of-sale (POS) systems.
- Facilitated daily service desk and checkout operations, ensuring organized work areas and streamlined workflows.
- Followed established transaction procedures and customer service standards in a high-volume retail environment.
Education
Bachelor of Science - Labor and Employment Relations
Rutgers University
New Brunswick, NJ05-2023
Associate of Science - Business Administration
Middlesex County College
Edison, NJ05-2021
Skills
- Payroll accuracy
- Inventory management
- Operational support
- Data processing
- Microsoft Office proficiency
- Time management
- Multitasking and priority management
- Cross-functional teamwork
- Customer inquiry resolution
- Problem-solving
- Communication and interpersonal skills
- Inventory management
Timeline
Store Operations Management Trainee
Wegmans Food Markets
01.2024 - Current
Service Team Leader
Wegmans Food Markets
01.2023 - 01.2024
Community Giving Champion
Wegmans Food Markets
01.2023 - 01.2024
Customer Service Representative
Wegmans Food Markets
04.2018 - 01.2023
Bachelor of Science - Labor and Employment Relations
Rutgers University
Associate of Science - Business Administration
Middlesex County College