Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ELENA Zhidro

Customer Service
Las Vegas,NV

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

2
2
years of post-secondary education
5
5
years of professional experience

Work History

Supervisor

QuestX
Las Vegas, NV
12.2019 - 06.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Handled customers' advanced needs with properly escalated calls and scheduled service appointments.
  • Maintained compliance with company policies, objectives and communication goals.
  • Met inbound customer needs while maintaining strict performance targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.

Hotel Front Desk Receptionist

Bellagio
Las Vegas, NV
11.2018 - 09.2019
  • Educated guests about area attractions, top restaurants, and available services.
  • Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared at check-in and check-out.
  • Maintained impeccable reservation records, resolving discrepancies with prompt and actionable solutions.

Pit Clerk

Bellagio
Las Vegas, NV
10.2017 - 11.2018
  • Maintained compliance with departmental and company policies and procedures.
  • Verified information for cash pay outs, including checking identification.
  • Greeted patrons with personable and professional demeanor to answer inquiries and provide directions.
  • Delivered positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.

Teacher's Assistant

College of Southern Nevada
Las Vegas, NV
08.2015 - 02.2017
  • Promoted student engagement by assisting with curriculum development and lesson planning.
  • Supported learning objectives through individualized attention and tutoring for struggling students.
  • Reinforced teachers' lessons through activities and personalized tutoring.

Education

Associates of Arts - English

College of Southern Nevada
Las Vegas, NV
08.2015 -

Skills

Mac/PC Proficient

undefined

References

Oscar Felix - Tesla - Former direct supervisor Questx- 702-767-6811

Miles Stertz - Ausurion - Former direct supervisor Questx - 702-619-6481

Timeline

Supervisor

QuestX
12.2019 - 06.2021

Hotel Front Desk Receptionist

Bellagio
11.2018 - 09.2019

Pit Clerk

Bellagio
10.2017 - 11.2018

Teacher's Assistant

College of Southern Nevada
08.2015 - 02.2017

Associates of Arts - English

College of Southern Nevada
08.2015 -

Similar Profiles

CREATE PROFILE
ELENA ZhidroCustomer Service