ELENA Zhidro
Customer Service
Las Vegas,NV
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Supervisor
QuestX
Las Vegas, NV
12.2019 - 06.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Handled customers' advanced needs with properly escalated calls and scheduled service appointments.
- Maintained compliance with company policies, objectives and communication goals.
- Met inbound customer needs while maintaining strict performance targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Hotel Front Desk Receptionist
Bellagio
Las Vegas, NV
11.2018 - 09.2019
- Educated guests about area attractions, top restaurants, and available services.
- Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared at check-in and check-out.
- Maintained impeccable reservation records, resolving discrepancies with prompt and actionable solutions.
Pit Clerk
Bellagio
Las Vegas, NV
10.2017 - 11.2018
- Maintained compliance with departmental and company policies and procedures.
- Verified information for cash pay outs, including checking identification.
- Greeted patrons with personable and professional demeanor to answer inquiries and provide directions.
- Delivered positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
Teacher's Assistant
College of Southern Nevada
Las Vegas, NV
08.2015 - 02.2017
- Promoted student engagement by assisting with curriculum development and lesson planning.
- Supported learning objectives through individualized attention and tutoring for struggling students.
- Reinforced teachers' lessons through activities and personalized tutoring.
Education
Associates of Arts - English
College of Southern Nevada
Las Vegas, NV 08.2015 -
Skills
Mac/PC Proficient
Budgeting
Communication Efficiency
Conflict Resolution
Multitasking Abilities
Multilingual
Excellent Clerical Skills
Inventory
Public Speaking
Excellent Work Ethics
Detail Oriented
Priority Management
Training and Mentoring
References
Oscar Felix - Tesla - Former direct supervisor Questx- 702-767-6811
Miles Stertz - Ausurion - Former direct supervisor Questx - 702-619-6481
Timeline
Supervisor
QuestX
12.2019 - 06.2021
Hotel Front Desk Receptionist
Bellagio
11.2018 - 09.2019
Pit Clerk
Bellagio
10.2017 - 11.2018
Teacher's Assistant
College of Southern Nevada
08.2015 - 02.2017
Associates of Arts - English
College of Southern Nevada
08.2015 -