Eleni Katehis
Queens
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Transportation Coordinator
Optima Foods Inc
Deer Park
06.2023 - Current
- Coordinated transportation schedules for timely delivery of food products.
- Managed logistics operations to ensure efficient product movement.
- Collaborated with suppliers to streamline shipping processes.
- Monitored inventory levels to support transportation planning.
- Communicated with drivers to resolve delivery issues promptly.
- Implemented strategies to optimize freight costs and routes.
- Assisted in training staff on transportation policies and procedures.
- Developed reports on transportation performance for management review.
- Ensured compliance with all relevant laws and regulations pertaining to transport operations.
- Communicated with drivers during transit, clearly conveying route updates.
- Coordinated transportation logistics for multiple shipments across various carriers and modes of transport.
- Monitored shipment progress and provided timely updates to customers regarding arrivals or delays.
- Monitored daily routes and delivery schedules, tracking dispatches in real-time.
- Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Created transportation plans that optimized cost savings while meeting customer expectations on time delivery.
- Maintained records of freight costs, delivery times, and inventory levels to ensure efficient operations.
- Verified and documented breakage and unsalable products, identifying overall trends.
- Developed relationships with vendors and carriers to negotiate competitive rates for shipping services.
- Coordinated driver loads and managed dispatch tasks.
- Resolved discrepancies with carriers related to billing, delivery issues, and other problems in a timely manner.
- Assisted with the development of new transportation routes that would reduce overall costs.
- Reviewed contracts between company and its suppliers and carriers periodically to ensure terms remain up-to-date.
- Communicated regularly with internal stakeholders including sales teams, operations teams, purchasing teams.
- Trained drivers on safety, route knowledge and courier procedures through check rides and mentorship.
- Created daily and weekly delivery window reports utilizing transport data.
- Identified opportunities for streamlining processes through automation or improved coordination efforts.
- Compiled reports detailing performance metrics such as on-time pickups, transit times, and damages incurred during transit.
- Analyzed data from past shipments to identify areas for improvement within the supply chain process.
- Reviewed invoice discrepancies to determine items warranting sign-off.
- Collaborated with other departments to carry out claims process and loss mitigation from accidents.
- Identified and troubleshot logistical issues and delays, communicating issues to managers and customers.
- Analyzed network distribution and performed optimization studies to recommend changes for reducing cost.
- Carried out complex pricing studies and analyzed potential carriers.
- Estimated and calculated potential delays and costs of different schedules.
- Collaborated with warehouse staff to optimize load planning processes and maximize efficiency.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
Office Manager
Titan Foods Inc
Astoria
10.2007 - 07.2023
- Managed daily office operations and coordinated administrative tasks.
- Oversaw inventory management and procurement processes for supplies.
- Developed and maintained office policies and procedures for efficiency.
- Assisted in the training and onboarding of new staff members.
- Organized company events and meetings to enhance team collaboration.
- Implemented scheduling systems to optimize resource allocation.
- Maintained communication between departments to ensure smooth workflow.
- Facilitated vendor relationships and negotiated service agreements effectively.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Developed effective communication strategies between departments within the organization.
- Maintained confidential records relating to personnel matters.
- Assisted in recruiting, onboarding and training new employees.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
Education
Bachelor of Arts - Teaching English As A Second Language
Queens College
Flushing, NY 09.2010 - 06.2015
Skills
- Office management
- Inventory management
- Procurement processes
- Scheduling systems
- Customer relationship management
- Logistics management
- Team leadership
- Problem solving
- Effective communication
- Employee training
- Document organization
- Attention to detail
- Vendor engagement
- Documentation expertise
- Relationship building
- Compliance monitoring
- Budget administration
- Cost analysis
- Workforce management
- Regulatory compliance
Languages
Spanish
Professional
Greek
Native/ Bilingual
Timeline
Transportation Coordinator
Optima Foods Inc
06.2023 - Current
Bachelor of Arts - Teaching English As A Second Language
Queens College
09.2010 - 06.2015
Office Manager
Titan Foods Inc
10.2007 - 07.2023