Eleni Kritikou
Woodruff,SC
Overview
1
1
Certification
11
11
years of professional experience
Work History
Waitress / Supervisor
Johnny's Offshore Cafe
Manahawkin, New Jersey
02.2024 - 10.2026
- Welcomed guests with great courtesy.
- Received and served food and drink orders, ensuring guest satisfaction.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed inventory levels and coordinated with suppliers to maintain stock availability.
- Managed transactions and issued receipts while operating the cash register.
- Trained and mentored new staff to enhance service quality and operational efficiency.
Head Hostess
The Committed Pig
Manasquan, New Jersey
04.2025 - 02.2026
- Managed seating arrangements to optimize guest flow and enhance dining experience.
- Trained and supervised junior host staff, enhancing team performance and service quality.
- Developed and implemented reservation systems, streamlining guest booking process.
- Resolved guest inquiries and complaints efficiently, contributing to high guest satisfaction.
- Resolved guest inquiries and complaints efficiently, ensuring high satisfaction levels.
- Managed incoming reservation requests by phone and walk-in, keeping scheduling demands.
- Ensured that all opening/closing duties were completed accurately each shift.
- Input orders accurately into POS terminal and accepted payments.
Receptionist
Diamond Boutique Hotel 4
Kos
06.2022 - 10.2023
- Created a positive first impression by welcoming guests courteously.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Developed strong relationships with guests to enhance their overall experience
- Responding to guests' inquiries and requests in a friendly and efficient manner
- Resolved customer issues and complaints promptly, maintaining high satisfaction levels
- Answering telephone inquiries and redirecting them to point of contact
- Answering telephone inquiries and redirect them to point of contact
- Handled cash and POS payments accurately.
Snack bar/restaurant waitress, Bartender, Barista
Mythos Hotel- Apartments
Tigkaki - Kos
06.2017 - 10.2021
- Preparing beverages and alcoholic drinks.
- Operated POS systems to cash out customer checks and complete order transactions.
- Handled high-pressure situations, addressing customer concerns to ensure satisfaction and maintain service quality.
- Ensured tables were clean and ready for diners, enhancing overall guest experience. to keep dining room and work areas clean.
- Resolved guest complaints to foster a positive atmosphere and uphold hotel hospitality standards.
- Tracked supplies and reported shortages to assist in inventory management and support continuous service.
Waitress, Bartender
Tavern - Cafe "Posperida"
Zipari
10.2015 - 06.2017
- Greeted customers warmly and guided them to tables, enhancing their dining experience.
- Prepared a variety of beverages and alcoholic drinks for customers at the bar.
- Prepared simple meals to ensure timely service during busy hours. (salads, french fries , grilled sausage etc.).
- Used cash registers and credit card machines to cash out customers.
- Cooked basic meals, including salads and grilled items, to support timely service during peak hours.
Assistant Waitress (Internship)
Palazzo Del Mare
Tigkaki - Kos
06.2015 - 10.2015
- Efficiently managed food and beverage orders, ensuring prompt service and customer satisfaction.
- Bussed and reset tables to maintain cleanliness and enhance guest experience.
- Monitored guest needs and promptly addressed requests, improving overall service satisfaction.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
Hotel Management: Organization and Operation of Hotels, Bar, Oenology
ANKO Academy
Kos, Dodecanese, GreeceSkills
- Transaction Management
- Dining Experience Management
- Reservation management
- Beverage Service
- Guest Reception
- Conflict and complaint resolution
- Complaint Handling
- Multitasking
- Fast-Paced Service
- Time Management
- Task Prioritization
- Adaptability
- Team Collaboration
- Decision-Making
- Organizational Skills
- Team player
- Relationship Building
Certification
- Complaints management and the role of guest relations
- Supervisor of reception - Sales - Reservations
- Software of Reception Protel - Front office
- The art of coffee - Bartender
- Safety in the workplace
- Leadership Essentials
- Management Essentials
- Essential Analytical Skills
LANGUAGES
Greek - Native or Bilingual, English - Full Professional, German - Elementary, Russian - Elementary
Timeline
Head Hostess
The Committed Pig
04.2025 - 02.2026
Waitress / Supervisor
Johnny's Offshore Cafe
02.2024 - 10.2026
Receptionist
Diamond Boutique Hotel 4
06.2022 - 10.2023
Snack bar/restaurant waitress, Bartender, Barista
Mythos Hotel- Apartments
06.2017 - 10.2021
Waitress, Bartender
Tavern - Cafe "Posperida"
10.2015 - 06.2017
Assistant Waitress (Internship)
Palazzo Del Mare
06.2015 - 10.2015
Hotel Management: Organization and Operation of Hotels, Bar, Oenology
ANKO Academy