Meghan Faust
Omaha,NE
Summary
Seasoned Waitress Trainer specializing in staff training within high-volume dining settings, enhancing productivity and efficiency. Developed expertise in customer service training, conflict resolution, and team leadership while fostering a positive work culture. Demonstrated strong understanding of hospitality, food and beverage industries, and extensive knowledge of cuisine and wine pairings to deliver exceptional customer experiences.
Overview
14
14
years of professional experience
Work History
Waitress Trainer
Cascios steakhouse
Omaha, NE
12.2017 - Current
- Trained new staff on menu items and service protocols.
- Oversaw daily operations to ensure high service standards.
- Coordinated staff schedules to optimize dining room coverage.
- Mentored junior waitstaff to enhance team performance and efficiency.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
Customer Service Technician
Douglas County Treasurer
Omaha, NE
01.2014 - Current
- Provided technical support for customer inquiries regarding tax payment processes.
- Guided customers through the application of property tax exemptions and refunds.
- Maintained accurate records of customer interactions and service requests.
- Collaborated with team members to enhance customer service workflows and practices.
- Resolved conflicts and complaints by employing active listening techniques effectively.
- Responded to customer inquiries via telephone, email and online chat services.
- Assessed customer needs and provided appropriate solutions in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Inmate account specialist
Douglas county corrections
Omaha, NE
02.2012 - 01.2014
- Managed client accounts and ensured compliance with correctional facility policies.
- Coordinated communication between inmates and families for case updates.
- Assisted in resolving client inquiries and issues efficiently and professionally.
Education
Millard South High School
Omaha, NESkills
- Training new staff
- Service protocols
- Menu knowledge
- Point of sale management
- Transaction management
- Customer relationship management
- Order accuracy
- Time management
- Schedule coordination
- Customer support
- Customer satisfaction
- Team leadership
- Team motivation
- Coaching and mentoring
- Conflict resolution
- Problem solving
- Efficient communication
- Workplace safety
- Operational compliance
- Active listening
- Constructive feedback
- Role modeling
- Employee engagement
- Energy and enthusiasm
- Nonverbal communication
- Patience and tact
- Professional appearance
- Effective time management
Timeline
Waitress Trainer
Cascios steakhouse
12.2017 - Current
Customer Service Technician
Douglas County Treasurer
01.2014 - Current
Inmate account specialist
Douglas county corrections
02.2012 - 01.2014
Millard South High School