ELEONOR CHAN MENDOZA
Freehold
Summary
Experienced Financial Management Professional with over 23 years in federal budgeting, accounting, financial analysis, and auditing. Supports Air Force Comptroller operations through effective budget execution, fund management, and compliance. Skilled in DEAMS, DTS, ATAAPS, PIEE, Power BI, FM Suite, FAMS, and Microsoft Office.
Overview
23
23
years of professional experience
Work History
Accounting & Budget Technician (GS-0503-07)
U.S. Air Force
06.2023 - Current
- Analyze financial data and prepare status-of-funds reports for leadership decision-making.
- Prepared budget estimates while monitoring obligations, expenditures, and fund balances to ensure fiscal responsibility.
- Review funding requests for compliance with Air Force and DoD financial regulations.
- Utilized DEAMS, DTS, ATAAPS, PIEE, Power BI, FM Suite, FAMS, AMPS, and US Bank systems for accurate financial analysis and reporting.
- 87th Comptroller
Lead Financial Technician / Deputy Disbursing Officer (GS-0503-08)
U.S. Air Force
11.2021 - 05.2023
- Managed military and civilian pay operations, ensuring compliance with regulations and accurate disbursement of funds.
- Conducted audits and reconciliations, correcting payroll discrepancies to enhance overall financial accuracy.
- Advised leadership on financial matters, reinforcing internal controls and promoting fiscal responsibility.
Banking Financial Representative
Investor Bank
01.2020 - 01.2021
- Opened consumer and business accounts, processing high-volume transactions to meet client financial needs.
- Recommended banking products tailored to customer needs, ensuring compliance with financial regulations.
Assistant Branch Manager
First Atlantic Federal Credit Union
01.2016 - 01.2020
- Supervised branch operations, managed cash flow, scheduled staff, and coached employees to enhance service delivery.
- Facilitated business growth by delivering exceptional customer service and streamlining operational processes.
- Assisted in daily operations and branch management at a member-focused credit union.
- Coordinated staff schedules and ensured adequate coverage for customer service needs.
- Trained new employees on policies, procedures, and customer interaction best practices.
Senior Customer Service Representative II
TD Bank
01.2013 - 01.2016
- Led teller operations, resolved escalated issues to enhance customer satisfaction, and trained team members to improve service delivery.
- Resolved customer complaints to enhance overall satisfaction.
- Assisted customers with account inquiries and transaction issues.
- Provided clients with information on available banking products and services. on banking products and services available.
Financial Banker
Wells Fargo
01.2011 - 01.2012
- Managed customer accounts and provided tailored financial solutions.
- Cultivated customer relationships, facilitating access to lending and financial products.
- Assisted clients with loan applications and mortgage processes.
- Educated customers on banking products and services available.
Administrative Assistant / Assistant Tax Preparer
Qimat R. Goyal Inc.
01.2008 - 01.2009
- Processed payroll and accounts payable while maintaining accurate tax documentation and administrative records.
- Drafted and edited correspondence for internal and external communication.
- Coordinated meetings and scheduled appointments for team members.
- Managed office supplies and inventory for efficient operations.
Senior Personal Financial Representative
Washington Mutual Bank
01.2004 - 01.2005
- Provided personalized financial advice based on client needs and goals.
- Cultivated client relationships to provide tailored financial solutions that achieved sales targets.
- Assisted clients in understanding financial products and services.
- Conducted regular reviews of client accounts to ensure satisfaction.
Education
Associate - Computer Science
San Sebastian College Recoletos
Skills
- Budget analysis
- Financial analysis
- Expense tracking
- DEAMS
- DTS
- ATAAPS
- PIEE
- FM Suite
- FAMS
- AMPS
- Microsoft Excel
- Power BI
- Microsoft Word
- PowerPoint
- Effective communication
Timeline
Accounting & Budget Technician (GS-0503-07)
U.S. Air Force
06.2023 - Current
Lead Financial Technician / Deputy Disbursing Officer (GS-0503-08)
U.S. Air Force
11.2021 - 05.2023
Banking Financial Representative
Investor Bank
01.2020 - 01.2021
Assistant Branch Manager
First Atlantic Federal Credit Union
01.2016 - 01.2020
Senior Customer Service Representative II
TD Bank
01.2013 - 01.2016
Financial Banker
Wells Fargo
01.2011 - 01.2012
Administrative Assistant / Assistant Tax Preparer
Qimat R. Goyal Inc.
01.2008 - 01.2009
Senior Personal Financial Representative
Washington Mutual Bank
01.2004 - 01.2005
Associate - Computer Science
San Sebastian College Recoletos