Eleonora Telefoni
San Francisco,CA
Summary
Accomplished Office Manager with a proven track record at Cory Stacpoole, DDS, enhancing practice revenue through optimized billing and exceptional patient relations. Skilled in office administration and customer service, excel in creating efficient, welcoming environments that foster loyalty and compliance. Demonstrated success in staff coordination and operational improvements, achieving significant enhancements in patient satisfaction and profitability. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
38
38
years of professional experience
Work History
Office Manager
Cory Stacpoole, DDS
San Francisco, CA
01.2010 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
Office Manager
Mission Viejo Dental Group
Mission Viejo, CA
06.2007 - 12.2009
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Treatment Coordinator, Customer Service, Insurance Coordinator, Financial Coordinator, Schedule Coordinator
Treatment Coordinator
Redmond Orthodontics
Orange, MA
06.2003 - 05.2007
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Office Manager
Dung Orthodontist
Honolulu, HI
08.2000 - 06.2002
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Treatment Coordinator, Customer Service, Insurance Coordinator,
Financial Coordinator, Schedule Coordinator - Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
Treatment Coordinator
Dana Shaltry, D.D.S.
Port Angeles, WA
07.1998 - 06.2000
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
Treatment Coordinator
Jetson Lee, D.D.S.
San Francisco, CA
06.1991 - 06.1998
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
Dental Assistant
Tomer and Shen Orthodontist
San Francisco, CA
06.1989 - 06.1991
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Bank/Vault Teller
First America Bank
San Francisco, CA
02.1987 - 05.1990
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Properly processed deposits, withdrawals and payments for average of 25-50 customers daily.
Education
Associate of Science - Dental Assistant
Bryman College of San Francisco, CA
San Francisco, CA06.1990
High School Diploma -
Jefferson Union High School District
Daly City, CA06.1986
Skills
- Customer Service
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
- Payroll and budgeting
- Clerical Support
- Credit and collections
- Relationship Building
- Scheduling Coordination
- Staff Management
- Operations Management
- Policy Implementation
- Team Supervision
- Financial Accounting
- Event Coordination
- Team Bonding
- Policy and procedure modification
- Project Management
- Office Management
Volunteer
Martin de Porres House of Hospitality
225 Potrero Avenue, San Francisco, CA 94103
Cook and served prepared food
Lake Merritt United Methodist Church
1330 Lakeshore Avenue Oakland, CA 94606
Preparing & packing lunches and walking the lake area nearby to distribute the meals. The lunches and toiletries are delivered on Tuesdays and Thursdays using wagons pulled by volunteers. Our delivery route takes about an hour and is approximately 1.5 miles roundtrip.
Timeline
Office Manager
Cory Stacpoole, DDS
01.2010 - Current
Office Manager
Mission Viejo Dental Group
06.2007 - 12.2009
Treatment Coordinator
Redmond Orthodontics
06.2003 - 05.2007
Office Manager
Dung Orthodontist
08.2000 - 06.2002
Treatment Coordinator
Dana Shaltry, D.D.S.
07.1998 - 06.2000
Treatment Coordinator
Jetson Lee, D.D.S.
06.1991 - 06.1998
Dental Assistant
Tomer and Shen Orthodontist
06.1989 - 06.1991
Bank/Vault Teller
First America Bank
02.1987 - 05.1990
Associate of Science - Dental Assistant
Bryman College of San Francisco, CA
High School Diploma -
Jefferson Union High School District