Open To Work
Elett Mercado
Humble,TX
Summary
Customer service operator with expertise in call handling and CRM software. Demonstrated success in improving customer satisfaction through effective communication and precise documentation. Strong ability to resolve issues efficiently and enhance overall service quality.
Overview
33
33
years of professional experience
Work History
Customer Service Operator
Tele-Direct
Fair Oaks, California
04.2024 - Current
- Handled high call volumes while consistently delivering quality service to meet customer needs.
- Monitored call queues, prioritized urgent requests, and ensured timely assistance to enhance customer satisfaction.
- Utilized CRM software to track customer communications effectively.
- Documented customer interactions accurately within database systems.
- Maintained database by entering new and updated customer account information and processing orders accurately to support smooth operations.
Client experience Associate- REMOTE-
Anywhere Works
Sacramento, California
05.2023 - 02.2024
- Resolved customer inquiries and complaints, providing accurate product and service information.
- Scheduled appointments through live answering and payment platforms to ensure customer needs were met.
- Resolved customer inquiries and complaints, providing accurate product and service information.
- Handled over 100 inbound calls daily for various clients, ensuring clear communication and support.
Material Specialist
United Airlines
Houston, Texas
12.1992 - 08.2021
- Ordered, received, stocked, and inspected parts and equipment for aviation mechanics and maintenance workers' daily tasks.
- Ordered, received, stocked, and inspected parts and equipment for aviation mechanics and maintenance workers' daily tasks.
- Supervised inbound and outbound flights, ensuring compliance with regulatory and legal requirements.
- Planned routes for 100+ daily deliveries, consistently meeting scheduled targets.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03-2023
Skills
- Call handling techniques
- Customer engagement
- Quality assurance
- CRM software proficiency
- Documentation and reporting
- Multitasking
- Strong Verbal and written skills
Timeline
Customer Service Operator
Tele-Direct
04.2024 - Current
Client experience Associate- REMOTE-
Anywhere Works
05.2023 - 02.2024
Material Specialist
United Airlines
12.1992 - 08.2021
High School Diploma -
Penn Foster Career School