Dedicated customer service representative with expertise in resolving inquiries and complaints. Proven ability to maintain accurate records and enhance customer satisfaction through effective communication and critical thinking.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ACT
Harlingen, TX
07.2025 - 04.2026
Assisted customers with inquiries and product information to enhance satisfaction.
Resolved customer complaints efficiently, promoting positive service experiences.
Processed transactions accurately using point-of-sale systems and software.
Maintained detailed records of customer interactions for future reference.
Provided customer service support in a healthcare-related environment
- Assisted customers with questions, service needs, and account-related concerns
- Maintained accurate records and handled information with attention to detail
- Used professional communication skills to support positive customer experiences
Restaurant Team Member
Whataburger
Brownsville, TX
06.2022 - 11.2024
Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
Operated point-of-sale systems, ensuring accurate transactions and cash handling procedures.
Assisted in training new employees on operational standards and customer service protocols.
Education
High School Diploma -
ACE
Brownsville, TX
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer Service - Food Service - Food Handling - Food Safety - Cash Handling - POS Systems - Order Entry - Record Keeping - Attention to Detail - Client Email Correspondence - Microsoft Excel - Restaurant Experience