Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Elexa Acuna

Brownsville,STATE_US

Summary

Dedicated customer service representative with expertise in resolving inquiries and complaints. Proven ability to maintain accurate records and enhance customer satisfaction through effective communication and critical thinking.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ACT
Harlingen, TX
07.2025 - 04.2026
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Resolved customer complaints efficiently, promoting positive service experiences.
  • Processed transactions accurately using point-of-sale systems and software.
  • Maintained detailed records of customer interactions for future reference.
  • Provided customer service support in a healthcare-related environment
    - Assisted customers with questions, service needs, and account-related concerns
    - Maintained accurate records and handled information with attention to detail
    - Used professional communication skills to support positive customer experiences

Restaurant Team Member

Whataburger
Brownsville, TX
06.2022 - 11.2024
  • Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
  • Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
  • Operated point-of-sale systems, ensuring accurate transactions and cash handling procedures.
  • Assisted in training new employees on operational standards and customer service protocols.

Education

High School Diploma -

ACE
Brownsville, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer Service
    - Food Service
    - Food Handling
    - Food Safety
    - Cash Handling
    - POS Systems
    - Order Entry
    - Record Keeping
    - Attention to Detail
    - Client Email Correspondence
    - Microsoft Excel
    - Restaurant Experience

Timeline

Customer Service Representative

ACT
07.2025 - 04.2026

Restaurant Team Member

Whataburger
06.2022 - 11.2024

High School Diploma -

ACE
Elexa Acuna