Elexie Beard
El Paso
Summary
Motivated and detail-oriented operations professional with experience supporting customer success, account management, and high-volume workflows. Skilled in managing competing priorities, tracking milestones, and driving timely execution through strong communication and follow-up. Adaptable, data-driven, and eager to contribute to renewals, forecasting, and customer growth in a collaborative SaaS environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Coordinator
Guideline
10.2024 - 11.2025
- Delivered high-quality service to Plan Sponsors across multiple channels, prioritizing live calls and managing high-volume queues.
- Developed scalable processes for ticket handling and escalation while meeting benchmarks in CSAT, response time, and resolution metrics.
- Identified product trends and issues, sharing insights with cross-functional teams, and effectively navigated tools like Salesforce, Jira, and Talkdesk.
- Managed communication between clients and internal teams to facilitate project updates and feedback.
Onboarding Specialist and Software Coordinator
Chatmeter
04.2023 - 05.2024
- Managed software onboarding for small to mid-market clients, overseeing setup, data audits, training, and ensuring compliance with Google's guidelines.
- Coordinated project listings and API integrations, collaborating with onboarding specialists to streamline implementation processes.
- Served as primary client liaison, providing proactive support that enhanced satisfaction.
Implementation Specialist and Customer Support Consultant
ADP
10.2021 - 01.2023
- Delivered post-implementation support through RUN, resolving client issues quickly and maintaining high satisfaction.
- Led onboarding and account setup, advising on system use, tax notices, and PTO tracking.
- Boosted response efficiency by 70% and supported successful client integrations during acquisitions.
Teacher
Sierra Vista Elementary
03.2020 - 08.2021
- Supported students and adapted learning for virtual and in-person settings, ensuring clear communication with parents and staff.
- Aligned curriculum to TEKS standards, helping 65% of students meet ELAR and 80% meet Math benchmarks during virtual learning.
- Created an engaging environment that boosted student participation and academic success amid pandemic challenges.
Education
Bachelor of Science - Education
New Mexico State University
El Paso, TX08.2017
Skills
- Operations management
- Process improvement
- Onboarding and training
- Customer success
- Communication
- Problem solving
- Team collaboration
- Account management
- CRM software
- Sales support
- Project management
- Payroll administration
Certification
Texas Teacher Certification EC-6th
Timeline
Account Coordinator
Guideline
10.2024 - 11.2025
Onboarding Specialist and Software Coordinator
Chatmeter
04.2023 - 05.2024
Implementation Specialist and Customer Support Consultant
ADP
10.2021 - 01.2023
Teacher
Sierra Vista Elementary
03.2020 - 08.2021
Bachelor of Science - Education
New Mexico State University
Technical Skills
- Operations management
- Process improvement
- Onboarding and training
- Customer service
- Communication
- Problem solving
- Team collaboration
- Time management