Elexis Agbodza
Las Vegas,NV
Summary
Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting.
Overview
8
8
years of professional experience
Work History
Support Staff Assistant
American Airlines
Las Vegas, NV
11.2022 - 05.2024
- Provided administrative support to staff members, including scheduling meetings and managing calendars.
- Training New Hire
- Workbrain-Time and Attendance
- Processed payroll for up to 500 employees weekly using specialized software.
- Calling for overtime to help provide coverage for the operation
- Managed incoming invoices from company vendors to ensure accounts were in good standing
- Assist management with different projects.
- .Union Contract Knowledge- CWA/IBT & TWU/IAM
- Communication – Work with Frontline union employees in Passenger Service and Customer Operations ATW and BTW(Above the Wing and Below the Wing)
- Resolved Grievances prior to escalation.
Customer Service Representative
Anthem Insurance Company
Las Vegas, NV
10.2021 - 11.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to resolve service and billing issues
- Explained benefits, features and recommendations to maximize client retention
- Made outbound calls to obtain account information
- Answered inbound calls, chats and emails to facilitate customer service
- Set up and activated customer accounts.
Administrative Assistant
Bridge Counseling & Therapy Center LLC
Las Vegas, NV
09.2016 - 01.2020
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
- Maintained inventory in administrative building supply closet to prevent shortages of supplies
- Answered and directed incoming calls using multi-line telephone system
- Greeted visitors, assessed needs and directed to appropriate personnel
- Rendered information to callers and drafted office emails
- Set travel arrangements and gathered documents for management and executive staff meetings and trips
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
- Sorted incoming mail and directed to correct personnel each day
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
CODING, APPROVING, AND REJECTING NON-PO INVOICES I
WEB BASED TRAINING
Las Vegas, NV01-2024
Union Contract Knowledge-CWA/IBT &TWU/IAM
WEB BASED TRAINING
Las Vegas, NV09-2023
WORKBRAIN DAILY RETRO PROCESS
WEB BASED TRAINING
08-2023
ACCESS CONTROL
WEB BASED TRAINING
05-2023
BASIC DATA SECURITY AWARENESS
WEB BASED TRAINING
05-2023
OSHA HAZARD COMMUNICATION
WEB BASED TRAINING
03-2023
Work Brain(Time And Attendance )
American Airlines
Los Angeles, CA12-2022
High School Diploma -
San Diego Charter School
Skills
- PC proficient
- Timeline Planning and Management
- Microsoft, Excel & Adobe
- Training: Trained new Administrative Representatives
- Workbrain-Time and Attendance
- Union Contract Knowledge- CWA/IBT & TWU/IAM
- Communication – Work with Frontline union employees in Passenger Service and Customer Operations ATW and BTW(Above the Wing and Below the Wing)
- Resolved Grievances before escalation
- Multitasking and prioritization
- Dedicated team player
- Flexible Resourceful
- Organization and efficiency
- Quality control
Timeline
Support Staff Assistant
American Airlines
11.2022 - 05.2024
Customer Service Representative
Anthem Insurance Company
10.2021 - 11.2022
Administrative Assistant
Bridge Counseling & Therapy Center LLC
09.2016 - 01.2020
CODING, APPROVING, AND REJECTING NON-PO INVOICES I
WEB BASED TRAINING
Union Contract Knowledge-CWA/IBT &TWU/IAM
WEB BASED TRAINING
WORKBRAIN DAILY RETRO PROCESS
WEB BASED TRAINING
ACCESS CONTROL
WEB BASED TRAINING
BASIC DATA SECURITY AWARENESS
WEB BASED TRAINING
OSHA HAZARD COMMUNICATION
WEB BASED TRAINING
Work Brain(Time And Attendance )
American Airlines
High School Diploma -
San Diego Charter School
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