Elexus Page
Taylorsville,United States
Summary
I have 5 or more years of Customer Service Experience altogether. I am also a skilled Financial Analyst capable of identifying and analyzing financial trends and formulating effective, successful financial plans. Certified Pharmacy Technician with 4 months of experience filling prescriptions, processing insurance claims, and maintaining customer relations in high-traffic pharmacies. Direct Care Worker help assist clients with their daily routines; bathing, feeding and learning activities. Certified Phlebotomist skilled and precise in performing venipunctures and capillary punctures; collecting, preparing and storing blood samples; and verifying medical records. Posses excellent patient-relations skills - known for having a gentle touch and ability to alleviate patient anxieties. Customer direction Money management Excellent verbal communication Customer service Cash Handling Cleaning and sanitizing Store merchandise handling Cash register operations Store cleanliness and appearance Product recommendations Sales Customer needs assessment Advertising Computer proficiency Good telephone etiquette Sales expertise
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representative
Ttec (TeleTech) - HealthCare Solutions
Corona, CA
12.2023 - Current
- Greeted customers in a friendly and professional manner
- Provided support to members regarding account inquiries, processing transactions, and resolving issues
- Assisted with the opening of new accounts and processed account maintenance requests
- Answered incoming calls regarding membership benefits and services
- Handled customer complaints in an efficient and courteous manner
- Adhered to all applicable policies, procedures, regulations, and laws.
Direct Care Worker
Boswell Regional Center
Magee, MS
10.2023 - 12.2023
- Provided personal care to clients, such as bathing, grooming and toileting
- Assisted clients with daily activities, including meal preparation and medication administration
- Coordinated transportation for medical appointments and other errands
- Conducted home visits to assess client needs and provide support services
- Monitored client progress and reported changes in behavior or physical condition to supervisor
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
Laundry Aide
Jasper General Hospital
Bay Springs, MS
06.2019 - 09.2023
- Management consistently complimented me on my excellent customer service
- Was in charge of resolving guest complaints
- Folded it and transported it to the staging area after washing and drying the laundry
- Took clean laundry out of the dryers and folded it before storing it in the appropriate areas.
Pharmacy Technician
Kroger's
Laurel, MS
04.2021 - 07.2021
- Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems
- Restocked pharmacy shelves with current merchandise to ensure that peripheral sales remained consistent
- Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision
- Answered incoming calls and provided answers to customers and healthcare providers' questions
- Assisted the pharmacist by filling prescriptions for numerous customers on a daily basis and answering patient questions about prescriptions and medication issues
- Responsible for filling and labeling prescription bottles.
Cashier
Raising Cane's Chicken Fingers
Laurel, MS
05.2014 - 09.2018
- Greeted customers and answered any questions they had about the store's products and services
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers
- Answered customer inquiries regarding store policies and procedures
- Assisted customers over the phone regarding store operations, product information and order placement
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Pharmacy Certification -
AA School of Pharmacy Starkville
Starkville01.2022
2018 Primerica Life Insurance to December, , MS -
Jackson
01.2021
2018 Primerica Life Insurance to December, , MS -
Jackson
09.2018
High School Diploma -
Taylorsville High School
Taylorsville, US01.2016
Certificate -
Phlebotomy Training Center of Mississippi
MS05.2015
Skills
- Transport and Sorting
- Employee Equipment Training
- Laundry Room Processes
- Laundry Equipment Settings
- Supply Management
- Machinery Operation
- Item Sorting
- Customer Service
- Quality Assurance
- Work Prioritization
- Teamwork and Collaboration
- Verbal and Written Communication
- Problem-Solving
- Flexible Schedule
Certification
- Used Microsoft PowerPoint to create presentations.
- Trained
- Phlebotomy Certification
- Pharmacy Certification, ACCOMPLISHMENTS
Timeline
Member Service Representative
Ttec (TeleTech) - HealthCare Solutions
12.2023 - Current
Direct Care Worker
Boswell Regional Center
10.2023 - 12.2023
Pharmacy Technician
Kroger's
04.2021 - 07.2021
Laundry Aide
Jasper General Hospital
06.2019 - 09.2023
Cashier
Raising Cane's Chicken Fingers
05.2014 - 09.2018
Pharmacy Certification -
AA School of Pharmacy Starkville
2018 Primerica Life Insurance to December, , MS -
Jackson
2018 Primerica Life Insurance to December, , MS -
Jackson
High School Diploma -
Taylorsville High School
Certificate -
Phlebotomy Training Center of Mississippi