Elgin Murphy
Detroit,MI
Summary
Accomplished professional offering ten years of experience within both the health care and operational industry with proven results of project management, customer relations, and enhanced patient care.
Overview
12
12
years of professional experience
Work History
Team Leader
Stellantis
10.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Resolved conflicts among team members.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Behavior Technician
B.E.l.I.EF.S
04.2021 - 10.2021
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
Operational Production Associate
Amazon.com, Inc.
03.2018 - 07.2020
- Provide servicing to over 1,000 units daily, while also providing data entry, inventory control, and specialized product information
- Trained incoming associates in company policy, practices, and operations, and techniques
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
Team Lead
St. John's Hospital
03.2016 - 07.2019
- Spearheaded mandatory updates to all computer networks and systems to insure proper functioning
- Provided all deliverables and treatments ordered by physicians and registered nurses to insure patient care quality
- Trained new team members by relaying information on company procedures and safety requirements
Direct Care Manager
Bert Manor Home
01.2013 - 11.2015
- Executing daily menus, food preparations, and dietary restrictions
- Improved team communication by conducting regular meetings and providing ongoing feedback to direct care staff.
- Managing all patient appointments, travel, and transportation
- Maintaining accurate patient charts and records of all medication and optimizing accuracy of medication distribution to all in-house patients
Education
CPR & First Aid -
Dorsey Schools of Career & Technical Trade
01.2017
Patient Care Technical Certification -
Dorsey Schools of Career & Technical Trade
01.2015
Skills
- Patient Care
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Behavior Technician
B.E.l.I.EF.S
04.2021 - 10.2021
Team Leader
Stellantis
10.2020 - Current
Operational Production Associate
Amazon.com, Inc.
03.2018 - 07.2020
Team Lead
St. John's Hospital
03.2016 - 07.2019
Direct Care Manager
Bert Manor Home
01.2013 - 11.2015
Patient Care Technical Certification -
Dorsey Schools of Career & Technical Trade
CPR & First Aid -
Dorsey Schools of Career & Technical Trade
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