Elham Farahat
Saratoga Springs,NY
Summary
Dedicated employee with strengths in customer service and sales. friendly with strong communication skills to keep costumers satisfied.
Overview
2
2
years of professional experience
Work History
Head Hostess
Mama Mia's Restaurant
Saratoga Springs, NY
10.2024 - Current
Restaurant Hostess/Buuser
Karavalli Regional Cusine Of India
Saratoga Springs, NY
02.2023 - 12.2024
- Greeted and welcomed guest with a friendly and professional demeanor.
- Communicated effectively with the staff to ensure smooth service.
- Managed a clean and organized front-of-house area, including hostess stand and waiting area.
- Handled guest complaints and concerns with professionalism, to resolve their concerns.
- Helped servers as needed including refilling beverages and clearing plates from tables.
Cashier Team Lead
Sara's Kitchen
Saratoga Springs, NY
06.2024 - 08.2024
- Addressed customer concerns and resolved complaints in a professional and timely manner.
- Trained new employees on cash handling, customer service standards, and store policies.
- Managed cash register and ensured everything was correct regarding having the correct balance.
- Developed solutions to improve cashier workflow and customer service.
Education
Bachelor of Science - Biology
University At Albany
Albany, NY06-2028
Skills
- Customer Service
- Transaction Approvals
- Flexible Schedule
- Team Leadership
- New Hire Training
- Positive Attitude
- Money Handling
- organization skills
- problem solving skills
- Store Opening and Closing
- Skilled in microsoft office
- Reservation handling
- Table bussing
- Time Management
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Elementary
Timeline
Head Hostess
Mama Mia's Restaurant
10.2024 - Current
Cashier Team Lead
Sara's Kitchen
06.2024 - 08.2024
Restaurant Hostess/Buuser
Karavalli Regional Cusine Of India
02.2023 - 12.2024
Bachelor of Science - Biology
University At Albany