ELI LOPEZ
Kissimmee
Summary
Dynamic Store Manager with a proven track record at Journeys Shoe Store, excelling in personnel development and customer relations. Enhanced customer satisfaction through effective coaching and operational oversight, while maximizing sales and minimizing shrinkage. Skilled in inventory management and problem-solving, fostering a high-performing team in a fast-paced retail environment.
Overview
11
11
years of professional experience
Work History
Store Manager
Journeys Shoe Store
04.2022 - 09.2025
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Sales Associate
Sketchers USA
02.2020 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Engineering Manager
Holiday Inn
10.2014 - 12.2019
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Performed preventive maintenance and repairs on various types of equipment.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Education
High School Diploma -
JOSE COLLAZO COLON
JUNCOS, PR05-2002
Skills
- Promotional planning
- Store operations oversight
- Hourly shift management
- Personnel development
- Operational budgeting
- Customer relations
- Inventory management
- Staff supervision
- Problem-solving
- Project management
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Journeys Shoe Store
04.2022 - 09.2025
Sales Associate
Sketchers USA
02.2020 - 03.2022
Engineering Manager
Holiday Inn
10.2014 - 12.2019
High School Diploma -
JOSE COLLAZO COLON