Eli Mauriz
Huntersville,North Carolina
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
2
2
years of professional experience
Work History
Arena Host
Ninja Nation
06.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, signups, and class information.
- Took party reservations and calls by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and informing guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Education
No Degree - Public Speaking
Carolina International
9545 Poplar Tent Road, Concord, North Carolina 28005.2025
No Degree - Economics
Rowan-Cabarrus Community College
Salisbury, NC05.2025
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Car repair
I am Currently working on a project car. Restoring a non running car.
Languages
Spanish
Full Professional
Timeline
Arena Host
Ninja Nation
06.2022 - Current
No Degree - Public Speaking
Carolina International
No Degree - Economics
Rowan-Cabarrus Community College
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