Eli Rooney
Fairfield,CT
Summary
Dependable and friendly Team Member with experience in customer service leadership roles. Proven ability to build meaningful connections with both customers and team members. Eager to learn and grow by taking on new responsibilities. Committed to creating a positive, efficient and safe work environment.
Overview
1
1
year of professional experience
Work History
Front End Team Lead
Walmart
08.2022 - 05.2023
- Managed day-to-day operations and performance of front-end staff, including cashiers, self-checkout, customer service, money center, and cart associates.
- Trained new team members on front-end systems, including registers and self-checkout, ensuring all policies and customer service standards were met.
- Oversaw daily cash office operations, including regular register audits, cash loans, investigating register variances, and preparing bank deposits.
- Scheduled and coordinated breaks for an average of 20 team members while ensuring consistent coverage.
- Worked closely with Asset Protection to monitor and prevent any potential theft and fraud.
Front End Customer Service Associate
Walmart
12.2021 - 08.2022
- Operated cash register for cash, check, and credit card transactions.
- Restocked, tagged, and faced merchandise in checkout lanes.
- Assisted customers with returns, exchanges and resolving transaction issues.
- Learned duties for various positions and provided backup when needed.
- Performed various Money Center services, such as check cashing, money transfers, and bill pay.
- Stepped into leadership responsibilities as needed during Team Lead absences.
Skills
- Cash Handling
- Loss Prevention Awareness
- Time management
- Multitasking in Fast-Paced Environments
- Fast Learner
- Interpersonal Communication
- Customer Connection
- Supportive Leader
Timeline
Front End Team Lead
Walmart
08.2022 - 05.2023
Front End Customer Service Associate
Walmart
12.2021 - 08.2022
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