Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Eli Santacruz

Dallas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. People do not like the feeling of being sold instead look for comfort and solutions that best fits their wants, needs, and ultimately life style.

Overview

13
13
years of professional experience

Work History

Retail Associate Manager

T-Mobile
02.2024 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
  • Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
  • Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
  • Increased sales through effective upselling techniques and in-depth product knowledge.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.

Sales Development Representative

T-Mobile
09.2023 - 02.2024
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Worked with Account Executives whose territories I covered to develop a successful gameplan for acquiring new customers.

Truck Associate Manager

T-Mobile
10.2020 - 08.2023
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Supervised onsite team of sales representatives.
  • Fulfilled contractual obligations for original event investments.
  • Supported senior leadership by giving daily feedback and reports on updated sales number and quotas.
  • Ensured team maintained and built strong relationships with both new and existing customers.
  • Derived strong lead strategy to successfully hit team monthly/event quotas.
  • Lead and managed multiple community engagement events and larger scale events such as sports venues, rodeos, concerts, RV shows, home expos, and car shows.
  • Big events lead to 40+ new accounts over 2-3 day span.

Mobile Expert

T-Mobile
06.2012 - 10.2020
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Created minimum 4 leads per week.

Education

High School Diploma -

Skyline High School
Dallas, TX
05.2011

No Degree - Cyber Security

University of Phoenix
Tempe, AZ
11-2027

Skills

  • Critical Thinking
  • Problem-Solving
  • Team-building
  • Flexible and Adaptable
  • Self-Motivated
  • Active Listening
  • Teamwork and Collaboration
  • Organization and Time Management
  • Fluent in Spanish both reading and writing
  • Customer Service

Accomplishments

    Winners Circle recipient (Quarterly Award)

    Ranked #7 in the nation 2022 out of 90 event managers

    Ranked #20 in the nation for retail stores

    Increased current locations % to plan from 105% to 160%

Languages

Spanish
Native or Bilingual

Timeline

Retail Associate Manager

T-Mobile
02.2024 - Current

Sales Development Representative

T-Mobile
09.2023 - 02.2024

Truck Associate Manager

T-Mobile
10.2020 - 08.2023

Mobile Expert

T-Mobile
06.2012 - 10.2020

High School Diploma -

Skyline High School

No Degree - Cyber Security

University of Phoenix

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Eli Santacruz