Elia Johnson
Park forest,IL
Summary
Dedicated professional with a proven track record at the United States Postal Service, excelling in customer service and problem-solving. Recognized for enhancing customer loyalty through effective communication and empathy. Skilled in route management and safety awareness, ensuring timely and secure parcel delivery while maintaining high standards of service.
Overview
6
6
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
03.2022 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Customer Service Representative
Walmart
02.2019 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Chicago Vocational Career Academy
2100 E 87th St06-2014
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Route management
- Report preparation
- Route navigation
- Street orientation
- Schedule management
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Critical thinking
- Physical strength
- Effective communication you want to
Timeline
Mail Carrier
United States Postal Service, USPS
03.2022 - Current
Customer Service Representative
Walmart
02.2019 - 03.2022
High School Diploma -
Chicago Vocational Career Academy
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