Elian Lebron
Boston,MA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Santa cruz bank
República Dominicana , Nebraska
05.2021 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed pre-heat treatments on materials in accordance with established procedures.
- Followed safety regulations while operating furnaces and performing other related tasks.
- Assisted in troubleshooting problems during the heat treating process.
Education
High School Diploma -
Liceo Manuel Aurelio Tavares Justo
Santo Domingo 10-2018
Skills
- Scheduling
- Complaint resolution
- Account updating
- Shipping and receiving
- Consultative sales
- Call center operations
- Live chat support
Timeline
Customer Service Representative
Santa cruz bank
05.2021 - 08.2023
High School Diploma -
Liceo Manuel Aurelio Tavares Justo