Summary
Work History
Education
Skills
College Baseball
Timeline
Generic

Elian Martinez

Grand Prairie,TX

Summary

Adept Customer Service Representative with a proven track record at Dollar Tree Stores, where I excelled in resolving customer complaints and enhancing loyalty through empathetic service and critical thinking. Skilled in active listening and problem-solving, I consistently maintained professionalism in high-stress situations, significantly improving customer satisfaction.

Work History

Customer Service Representative

Dollar Tree Stores
08.2023 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree - Physical Education Teaching And Coaching

Rainy River Community College
International Falls, MN

No Degree - Physical Education And Coaching

Tarrant County College District
Fort Worth, TX

High School Diploma -

Mansfield Timberview High School
Arlington, TX
05.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

College Baseball

College baseball gives me the opportunity to receive additional funds for college. College baseball, also, allows me to be discipline, humble, and physically fit.

Timeline

Customer Service Representative

Dollar Tree Stores
08.2023 - 01.2024

No Degree - Physical Education Teaching And Coaching

Rainy River Community College

No Degree - Physical Education And Coaching

Tarrant County College District

High School Diploma -

Mansfield Timberview High School
Elian Martinez