Elian Rodriguez

• Mentored new employees, shift leads, and supervisors on company policies, procedures, and best practices to ensure their success within the organization.
• Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
• Oversaw daily store operations to ensure optimal customer experience and employee productivity.
• Participated as the store's Well-Being Ambassador, Operation Specialty Coach, and Write-Off Captain.

• Led commission based team of 12 consultants, 2 senior consultants, and 2 designers.
• Conduct pipeline meetings regularly with project managers and secondary vendors as needed to fulfill customer expectations.
• Support store sales and achieve operational metrics for both in store and in home client satisfaction.
• Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.

• Deliver on all aspects of sales experience within a respective department through all touch points inside store premises.

• Engage customers using selling skills to build complex, connected solutions while maintaining a balance of high velocity service.

• Directly oversee all mobile, smart home, and connected life sales all while creating a best place to work culture.

• Led a team of 80+ associates and 5 team leads that executes

inventory accuracy inbound replenishment, presentation standards, operational processes for all merchandise areas of the store.

• Strategically plan major transitions and remodels within store.
• Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.

• Partner with store leadership team and collaborate to influence current sales performance and workload opportunities.
• Establish consistent routines and lead team to ensure departments are brand, in stock, and signed to company standards.
• Increased overall productivity with consistent monitoring of team progress, adjusting priorities as needed.