Eliana Morales
Hartford
Summary
Dynamic professional with a proven track record at Howard Kohn Sprague & Fitzgerald LLC, excelling in front desk management and client communication. Leveraged bilingual skills and Microsoft Office proficiency to enhance office efficiency and customer service. Demonstrated leadership as Assistant Manager at Dollar Tree, driving operational improvements and mentoring staff.
Reliable legal receptionist with experience in managing front office operations within high-volume law firms. Strengths include exceptional organizational skills, ability to handle confidential information with utmost integrity and adeptness at multi-tasking. Have successfully maintained professional communication internally and externally, ensuring smooth case flow and client satisfaction.
Overview
3
3
years of professional experience
Work History
Legal Receptionist
Howard Kohn Sprague & Fitzgerald LLC
Hartford
05.2024 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Answered incoming calls, took messages, and directed callers to the appropriate staff members.
- Scanned documents into the system for filing purposes.
- Checked office supplies stock and placed orders to maintain levels.
- Responded to inquiries from current and potential clients regarding services provided by the firm.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Assistant Manager
Dollar Tree
Newington
09.2023 - 03.2024
- Ensured compliance with safety regulations and company policies.
- Analyzed business performance data and forecasted business results for upper management.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Cashier
Dollar Tree
Rocky Hill
06.2022 - 09.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer questions and provided store information.
- Scanned items and checked pricing on cash register for accuracy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
A.I Prince Technical High School
Hartford, CT06-2019
Skills
- Front desk management
- Document scanning
- Customer service
- Office supply management
- Bilingual
- Scheduling appointments
- Client communication
- Microsoft office
Timeline
Legal Receptionist
Howard Kohn Sprague & Fitzgerald LLC
05.2024 - Current
Assistant Manager
Dollar Tree
09.2023 - 03.2024
Cashier
Dollar Tree
06.2022 - 09.2023
High School Diploma -
A.I Prince Technical High School