Eliana Appelson
Flagstaff ,AZ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Intern
Phoenix Pride
05.2022 - 08.2022
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Customer Service Associate
Walgreens
08.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Political Science
Northern Arizona Unviersity
Flagstaff, AZ05.2027
High School Diploma -
Paradise Valley High School
Phoenix05.2023
Skills
Appointment Scheduling
Inbound and Outbound Calling
Customer Support
Team Collaboration
Customer Service
Product Merchandising
Timeline
Customer Service Associate
Walgreens
08.2022 - 06.2023
Intern
Phoenix Pride
05.2022 - 08.2022
Bachelor of Science - Political Science
Northern Arizona Unviersity
High School Diploma -
Paradise Valley High School
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