Eliana Baena
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Guess Inc Factory
11.2021 - 03.2024
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Server
Bridges Restaurant On Kent Narrows
07.2021 - 08.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Executive Cash Management
Group Bancolombia
06.2007 - 12.2020
- Increased revenue through effective negotiation of contracts with clients and suppliers.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Received incentives for achievements in exceeding sales quotas
Education
No Degree - English As A Second Language (ESL)
Chesapeake College
Wye Mills, MD02.2022
Bachelor of Arts - Marketing Administration
CEIPA University Institution
Sabaneta, Colombia05.2014
Skills
- Operations Management
- Employee Scheduling
- Product and service knowledge
- Sales Strategies
- Business Development
- Retail Operations
- Customer Relations
- Financial Management
- Teamwork and Collaboration
- Visuals Merchandise
- Inventory control protocols
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Guess Inc Factory
11.2021 - 03.2024
Server
Bridges Restaurant On Kent Narrows
07.2021 - 08.2022
Executive Cash Management
Group Bancolombia
06.2007 - 12.2020
No Degree - English As A Second Language (ESL)
Chesapeake College
Bachelor of Arts - Marketing Administration
CEIPA University Institution
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