Eliana Barcelo
Tucson
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Store Associate
Burlington
06.2023 - 01.2025
- Assisted customers with inquiries and provided product information.
- Organized merchandise on sales floor to enhance visibility and accessibility.
- Organized store displays to ensure maximum visibility of products.
- Processed returns and exchanges according to company policy.
- Assigned duties such as restocking shelves or cleaning work areas to team members.
- Addressed customer questions and concerns regarding products and services.
- Maintained cleanliness and organization of store shelves and displays.
Store Associate
Goodwill Industry
Tucson
07.2024 - Current
- Assisted customers with inquiries and provided product information.
- Organized merchandise on sales floor to enhance visibility and accessibility.
- Processed donations by sorting items into appropriate categories.
- Handled cash register transactions while ensuring accuracy and security.
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Conducted price checks and updated pricing information as needed.
Education
High School Diploma -
Sunnyside High School
Tucson, Arizona05-2023
Skills
- Customer service
- Cash handling
- Inventory management
- Sales assistance
- Retail sales
- Product merchandising
- Team leadership
- Cash register operation
Timeline
Store Associate
Goodwill Industry
07.2024 - Current
Store Associate
Burlington
06.2023 - 01.2025
High School Diploma -
Sunnyside High School
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