Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Eliana Gonzales

Statesboro,GA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Longhorn Steakhouse. Proven ability to manage high-volume environments while ensuring guest satisfaction and accurate cash handling. Recognized for enhancing team performance through training and collaboration, consistently delivering memorable dining experiences.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

6
6
years of professional experience

Work History

Bartender

Longhorn Steakhouse
01.2024 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Longhorn Steakhouse
01.2022 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Lead

Lowes Home Improvment
03.2021 - 07.2022
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Cook

Zaxby's Chicken Fingers & Buffalo Wings
08.2018 - 08.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Lead Cashier

Zaxby's Chicken Fingers & Buffalo Wings
08.2018 - 08.2021
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Education

Bachelor - Spanish Language And Literature

Georgia Southern University
Statesboro, GA

High School Diploma -

North Paulding High School
Acworth, GA
05.2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Memory retention
  • Menu memorization
  • Service prioritization
  • Team collaboration
  • Sales techniques
  • Supply restocking
  • Order accuracy
  • Suggestive selling
  • Beverage preparation

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Bartender

Longhorn Steakhouse
01.2024 - 10.2024

Server

Longhorn Steakhouse
01.2022 - 10.2024

Customer Service Lead

Lowes Home Improvment
03.2021 - 07.2022

Cook

Zaxby's Chicken Fingers & Buffalo Wings
08.2018 - 08.2021

Lead Cashier

Zaxby's Chicken Fingers & Buffalo Wings
08.2018 - 08.2021

Bachelor - Spanish Language And Literature

Georgia Southern University

High School Diploma -

North Paulding High School
Eliana Gonzales