Eliana Gutierrez

Began as a server trainer and hourly manager for 6 months before accepting a salaried manager role. Cross-trained in two different restaurant concepts and provided support to other locations in the company as needed.

My home store, The League Kitchen & Tavern, is a training store so I have trained many incoming managers before they are sent to their restaurants.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Trained and guided team members to maintain high productivity and performance metrics.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.

• Increased drink, appetizers, entree and dessert orders by suggestively selling daily specials or popular items.
• Retained full knowledge of menu and ingredients to address food allergy questions.
• Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
• Executed and supervised plate preparation according to temperature and condiment specifications.

• Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Developed and maintained relationships with customers and suppliers
• Trained new employees on proper protocols and customer service standards. As well as cross-trained existing employees to maximize team agility and performance.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Logged reports, schedules, expenses, receipts and sales documents.

Hired as a hostess and over time, became cross trained in other positions. I assisted managers in many duties and took on multiple responsibilities and positions simultaneously.