Eliana Mendoza
Los Angeles,CA
Summary
Customer service expert with ability to prioritize immediate needs and suggest alternative means of solving problems. Excellent responsiveness to requests for service in a fast-paced environment and ability to make effective decisions quickly. Comfortable with learning new technologies and adapting familiar innovations to new settings.
Overview
13
13
years of professional experience
Work History
Bartender
Don Quixote
Los Angeles, CA
10.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender
Los Globos
Los Angeles, CA
09.2016 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Administrative Assistant
Commercial Cleaning Services
Los Angeles, CA
09.2015 - 04.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Volunteer
Sheriff's Department
Los Angeles, CA
10.2011 - 12.2011
- Assisted in administrative tasks such as making phone calls, filing and copying paper work.
- Participated in volunteer staff meetings and group workshops.
- Delivered supplies throughout the department.
Education
Associate Of Arts - Criminal Justice
Los Angeles City College
Los Angeles, CAHigh School Diploma -
Fairfax High School
Los Angeles, CA06.2005
Skills
- Bilingual, Spanish and English
- Strong multitasking
- Strong Communication Skills
- Customer Service
- Highly reliable
- Patience and Tolerance
- Problem Solver
Languages
Spanish and English
Native or Bilingual
Timeline
Bartender
Don Quixote
10.2021 - Current
Bartender
Los Globos
09.2016 - 05.2023
Administrative Assistant
Commercial Cleaning Services
09.2015 - 04.2016
Volunteer
Sheriff's Department
10.2011 - 12.2011
Associate Of Arts - Criminal Justice
Los Angeles City College
High School Diploma -
Fairfax High School