Eliana Mendoza
Antioch,CA
Summary
Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
11
11
years of professional experience
Work History
Medical Administrative Assistant/Referral Coordinator
Diablo Valley Pediatric Medical Group Inc
07.2016 - Current
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
Medical Assistant
West Coast Retina Medical Group
07.2013 - 07.2016
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Assistant Certification - Medical Assistant
Contra Costa Medical Career College
4041 Lone Tree Wy #101, Antioch, CA 9453102-2014
High School Diploma -
Antioch High School
700 W 18th St, Antioch, CA 9450906-2010
Skills
- Proficient in EPIC and other EMR
- HIPAA trained and compliant
- Scheduling management
- Medical terminology proficiency
- Multitasking Abilities
- Referral and authorization coordination
- Multi-line phone proficiency
- Team building
Timeline
Medical Administrative Assistant/Referral Coordinator
Diablo Valley Pediatric Medical Group Inc
07.2016 - Current
Medical Assistant
West Coast Retina Medical Group
07.2013 - 07.2016
Medical Assistant Certification - Medical Assistant
Contra Costa Medical Career College
High School Diploma -
Antioch High School
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