Eliana Milete
Valley Stream,NY
Summary
Highly motivated, customer-focused Business Analyst recognized for optimizing portfolio performance and driving revenue and business growth in a variety of retail settings. Dedicated leader skilled at motivating cross-functional teams, defining sales and operational goals, and transforming diverse business data into actionable insights that guide strategic planning and decision making. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well storytelling, visual merchandising, hiring, and operations management expertise.
Overview
3
3
years of professional experience
Work History
Lead Server Trainer
Farmingdale Wings
Farmingdale, NY
09.2021 - Current
- Analyzed sales trends, customer feedback, and staff performance to optimize restaurant operations.
- Tracked and reported key performance metrics, such as sales per shift and customer retention rates, using POS systems and internal reporting tools.
- Developed and implemented training programs that improved employee efficiency and service quality, enhancing team performance.
- Assisted in scheduling and workforce planning, balancing labor costs with business demand.
- Collaborated with management to identify operational inefficiencies, and recommend process improvements.
- Resolved customer concerns by analyzing service trends and implementing solutions to improve satisfaction.
- Ensured accuracy in cash handling, inventory tracking, and daily financial reporting.
Portfolio Analyst
MMP Capital
Melville, NY
10.2022 - 11.2023
- Analyzed financial portfolios, identifying trends and risks to optimize investment strategies.
- Conducted in-depth data analysis, leveraging Excel and financial modeling to support business decisions.
- Generated detailed reports and dashboards to track key performance indicators (KPIs) and financial performance.
- Collaborated with cross-functional teams, including underwriting and sales, to streamline operations and enhance efficiency.
- Assessed creditworthiness and risk profiles, ensuring sound financial decision-making.
- Utilized data visualization tools to present insights to senior leadership and stakeholders.
- Developed process improvements to enhance workflow efficiency and accuracy in financial reporting.
Key Holder Supervisor
Jcrew Group
Garden City, NY
09.2021 - 11.2023
- Analyzed sales trends, inventory levels, and customer purchasing behavior to optimize store performance.
- Assisted in daily operations, including sales forecasting, visual merchandising, and loss prevention strategies.
- Utilized POS and inventory management systems to track stock levels, minimizing discrepancies.
- Collaborated with cross-functional teams to implement promotional strategies, enhancing revenue growth.
- Managed opening/closing procedures, cash handling, and sales reconciliation, ensuring accuracy in financial reporting.
- Provided leadership by training and mentoring team members, improving productivity and operational efficiency.
- Developed strong problem-solving skills by resolving customer concerns and operational challenges in a fast-paced environment.
Education
Bachelor of Science - Business Analytics
SUNY, Farmingdale
Farmingdale, NY05-2023
Skills
- Data processing
- Dataiku
- Power BI system
- SQL programming
- Attention to detail
- Tableau Software
- Python Programming
- Data visualization tools
- Complex Problem-solving
- Microsoft Office
- Intrusion detection and prevention
- Analytical thinking
- Time management
- Adobe software
Languages
Spanish
Professional
Timeline
Portfolio Analyst
MMP Capital
10.2022 - 11.2023
Lead Server Trainer
Farmingdale Wings
09.2021 - Current
Key Holder Supervisor
Jcrew Group
09.2021 - 11.2023
Bachelor of Science - Business Analytics
SUNY, Farmingdale
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