Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eliana Pie Marquez

Miami,FL

Overview

2024
2024
years of professional experience

Work History

Server

Arena Grill & Lounge
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.

Front Desk Receptionist

Nautilus Sonesta
06.2023 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Insulation Helper

BrandSafway
02.2017 - 11.2018
  • Reduced call-backs by ensuring quality workmanship through attention to detail during installations.
  • Minimized material waste through accurate measuring and cutting of insulation materials according to project specifications.
  • Improved project completion times by working efficiently with team members on various insulation tasks.
  • Supported team members by preparing necessary tools, equipment, and materials needed for each insulation task.
  • Enhanced job site safety by maintaining a clean and organized workspace while adhering to safety guidelines.
  • Increased insulation efficiency by assisting in the proper installation of various insulation materials.
  • Contributed to a positive work environment by maintaining a professional attitude, open communication, and mutual respect with colleagues and supervisors.
  • Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
  • Inspected completed work for accuracy and adherence to building codes and safety standards.

Education

Miami Springs Senior High School
Miami, FL

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Team collaboration
  • Supply restocking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Nautilus Sonesta
06.2023 - 10.2023

Insulation Helper

BrandSafway
02.2017 - 11.2018

Server

Arena Grill & Lounge

Miami Springs Senior High School

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Eliana Pie Marquez