Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic
Eliana Quezada

Eliana Quezada

Spring Valley,NY

Summary

Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

16
16
years of professional experience

Work History

Client Service Representative

MI MUNDO LATINO
SPRING VALLEY, NY
02.2013 - Current
  • Provided customer service support to clients in a timely and efficient manner.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Assisted customers with product information and pricing.

Manager of Business Development

EL QUETZAL
Port Chester, NY
08.2008 - 05.2024
  • Developed and implemented effective strategies to expand customer base and increase sales.
  • Created and maintained relationships with key clients, partners, vendors, and industry professionals.
  • Organized business development initiatives such as trade shows, conferences, seminars, workshops and other events.

Education

High School Diploma -

UNIDAD EDUCATIVA CRISTIANA VERBO
RIOBAMBA ECUADOR
06-2007

ENGLISH CLASS

Zoni Language Centers
Port Chester, NY

Skills

  • Customer Focus
  • Membership renewals
  • File Management
  • Service Recommendations

Languages

Spanish
Native/ Bilingual
English
Elementary

Timeline

Client Service Representative

MI MUNDO LATINO
02.2013 - Current

Manager of Business Development

EL QUETZAL
08.2008 - 05.2024

High School Diploma -

UNIDAD EDUCATIVA CRISTIANA VERBO

ENGLISH CLASS

Zoni Language Centers
Eliana Quezada