Energetic and hardworking, reliable focused on going above and beyond. Motivated to continue learning and growing. Offering proven leadership, planning, and problem-solving skills, with over 5 years of customer service and general experience. Focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to career and business success.
Hi, I’m
Eliana Reyes
Hopelawn,NJ
Summary
Overview
7
years of professional experience
Work History
Journeys KidzWoodbridge , NJ
Store Manager
01.2023 - Current
Job overview
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Zoe's PerfumeSouth Amboy, NJ
Sales Manager
04.2022 - 11.2022
Job overview
- Opening and closing, Inventory, mark downs, promotions, store sets, mannequins, and more
- Resolved customer complaints and made sure customers received needed services from the company
- Set a high bar for customer service and trained staff in consultative sales techniques
- Built sales strategies to support the corporate vision and plans for growth
- Increased revenue by developing customer relationships, leading to substantial sales growth
- Processed special customer requests for backorder items, refunds, and exchanges
- Managed store products by preparing for new lines and optimizing merchandising for maximum sales
- Used POS system to complete orders and process payments for purchases.
ANN INC, Loft OutletWoodbridge, NJ
Sales Lead
05.2022 - 09.2022
Job overview
- Opening and closing, Inventory, markdowns, promotions, store sets, mannequins, and more
- Resolved customer complaints and made sure customers received needed services from the company
- Set a high bar for customer service and trained staff in consultative sales techniques
- Built sales strategies to support the corporate vision and plans for growth
- Increased revenue by developing customer relationships, leading to substantial sales growth
- Processed special customer requests for backorder items, refunds, and exchanges
- Managed store products by preparing for new lines and optimizing merchandising for maximum sales
- Used POS system to complete orders and process payments for purchases.
The RealRealPerth Amboy, NJ
Warehouse Worker
11.2021 - 12.2021
Job overview
- Receiving Luxury clothes and shoes
- Check for any damage or anything wrong with the product
- Receive all types of luxury goods
- Maintained accurate inventory of equipment and tools by type and model number for easy retrieval
- Completed all assigned tasks prior to shift end.
Adidas DTCWilkes-Barre, PA
Warehouse Worker
11.2020 - 02.2021
Job overview
- Picking, Packing, Yeezy Projects, Decant, Return, Organized and transported pallets to warehouse locations to maintain organized inventory areas.
ChewyWilkes-Barre, PA
Warehouse Worker
09.2020 - 11.2020
Job overview
- Organized and transported pallets to warehouse locations to maintain organized inventory areas
- Operated hand trucks and wheeled skids to safely transport materials from one destination to another
- Obtained merchandise from bins or shelves.
H&MWilkes-Barre, PA
Sales Associate
07.2020 - 09.2020
Job overview
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Supported company mission and values through honesty, integrity, and high-quality performance
- Reduced shrink using thorough loss prevention directives and inventory management.
Loft OutletEdison, NJ
Sales Associate
02.2019 - 12.2019
Job overview
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Supported company mission and values through honesty, integrity, and high-quality performance
- Reduced shrink using thorough loss prevention directives and inventory management.
Pines ManorEdison, NJ
Customer Service/Server
10.2017 - 02.2018
Job overview
- Serve at parties, Coat check at the lobby, Transported food products, cleaned tables and counters, and stocked dining room supplies
- Handled multiple tables at once with high service quality.
RealReaBbqva's BbqPerth Amboy, NJ
Hostess/Server
02.2017 - 07.2017
Job overview
- Pick up the phone, clean tables, prepare sauces, also juices
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Upheld high sanitation and safety standards while delivering and serving food
- Answered phones and took phone orders for customer pick-up or delivery
- Engaged customers in friendly conversation to boost satisfaction and loyalty to the restaurant
- Restocked stations regularly to promote team productivity and meet customer needs
- Handled multiple tables at once with high service quality.
Education
Academy for Urban Leadership Charter School
Diploma
University Overview
Williams McGinnis Middle School
University Overview
Berkeley College
Some College (No Degree)
University Overview
Middlesex County CollegeEdison, NJ
Some College (No Degree) from Fashion Merchandising
University Overview
Skills
- Team building and leadership
- Sales presentation
- Performance management
- Multitasking
- Bilingual
- Creativity
- Teamwork
- Adaptability
- Time management
- Computer skills
- Communication skills
- Customer service
- Patient
- Operations Management
- Supply Ordering
- Promotional Planning
- Store Merchandising
- Shift Scheduling
- Retail Inventory Management
- Customer Service Management
- Complaint Resolution
- Problem Resolution
- Good Communication Skills
Additional Information
Additional Information
Authorized to work in the US for any employerTimeline
Store Manager
Journeys Kidz
01.2023 - Current
Sales Lead
ANN INC, Loft Outlet
05.2022 - 09.2022
Sales Manager
Zoe's Perfume
04.2022 - 11.2022
Warehouse Worker
The RealReal
11.2021 - 12.2021
Warehouse Worker
Adidas DTC
11.2020 - 02.2021
Warehouse Worker
Chewy
09.2020 - 11.2020
Sales Associate
H&M
07.2020 - 09.2020
Sales Associate
Loft Outlet
02.2019 - 12.2019
Customer Service/Server
Pines Manor
10.2017 - 02.2018
Hostess/Server
RealReaBbqva's Bbq
02.2017 - 07.2017
Academy for Urban Leadership Charter School
Diploma
Williams McGinnis Middle School
Berkeley College
Some College (No Degree)
Middlesex County College
Some College (No Degree) from Fashion Merchandising
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