Eliana Rubilar
Miami,FL
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, and customer growth, budgets and goals.Customer-oriented offering 27 years of experience in retail operations, sales . Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
29
29
years of professional experience
Work History
Store Manager
7 Eleven Store
Palmetto, Florida
06.2024 - Current
- Planned special promotions or discounts based on market trends.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
Assistant Store Manager
Walmart
Doral, Florida
06.1996 - 06.2021
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Delegated work to staff, setting priorities and goals.
- Trained new employees on store policies, procedures and customer service standards.
- Ensured compliance with all safety regulations throughout the store premises.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Coordinated with vendors to secure product availability at competitive prices.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented successful business strategies to increase revenue and target new markets.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained a safe working environment by enforcing safety regulations.
- Supervised cash handling processes to ensure accuracy of transactions.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Associate of Arts - Business Administration
INSUCO DIEGO PORTALES
Santiago Chile 12-1988
Skills
- Promotional planning
- Reliable
- Store operation management
- Problem-solving
- Accurate money handling
- Process improvements
- Cash management
- Work Planning and Prioritization
- Budget administration
- Team building
- Product merchandising
- Inventory control
- Employee supervision and motivation
- Store merchandising
- Employee engagement
- Loss prevention procedures
Timeline
Store Manager
7 Eleven Store
06.2024 - Current
Assistant Store Manager
Walmart
06.1996 - 06.2021
Associate of Arts - Business Administration
INSUCO DIEGO PORTALES
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