Eliane F. Tavares
Pawtucket,RI
Summary
Customer experience leader with 3+ years of management experience in high-volume, fast-paced environments. Strong background in inventory accuracy, BOH organization,and team development. Skilled in training and managing teams, analyzing daily business metrics, and creating an inclusive and productive work culture. Known for delivering exceptional guest experiences and driving operational excellence.
Overview
3
3
years of professional experience
Work History
Manager
Apple Cinemas
Providence, RI
10.2025 - Current
- Led daily operations, supervising team of 15-25 employees to ensure smooth workflow in high-traffic environment.
- Coached, trained, and developed team members through ongoing feedback and performance evaluations to enhance skills and engagement.
- Delegated tasks strategically to foster a productive and motivating shift environment.
- Oversee inventory processing, stock levels, and BOH organization to ensure product availability.
- Conduct cash handling, deposits, and financial reporting with 100% accuracy.
- Resolve customer concerns by providing fast, empathetic, and solutions-focused service.
- Maintain a clean, safe, and highly organized workspace to support operational efficiency.
Manager
Showcase Cinemas (National Amusements)
Providence, RI
03.2023 - 10.2025
- Reviewed daily sales reports and operational metrics, enabling data-driven leadership decisions.
- Collaborated with corporate leadership to streamline operations, resulting in improved workflow.
- Supervised daily shift operations, enhancing scheduling, onboarding, and staff performance.
- Ensured all staff followed operational, financial, and safety procedures.
- Delivered elevated guest experiences through personalized service and problem resolution.
- Managed inventory counts, product checks, and stock replenishment, reducing shortages.
- Drove loss prevention by enforcing accountability and monitoring high-risk areas.
Beauty Advisor - Cosmetic
Macy's (Cosmetics Beauty Trend Department)
03.2024 - 09.2024
- Delivered personalized product education and beauty consultations to drive sales.
- Assisted in merchandising cosmetics displays to align with seasonal promotions and drive customer engagement.
- Restocked shelves and maintained visual standards to enhance product presentation.
- Tracked sales performance to identify trends and drive department revenue growth.
- Handled POS transactions, returns, and exchanges accurately.
Education
Associate of Arts - Accounting and Finance
Community College of Rhode Island
Providence, RI06-2025
Undegrade - Accounting and Finance
Rhode Island College
Providence, RISkills
- Inventory Management
- Data Review
- Sales Reports
- Team Leadership
- Training
- Onboarding
- Scheduling
- Risk Reduction
- Customer Engagement
Awards
Inductee, International Honor Society for ACBSP Accredited Business Programs (Kappa Beta Delta), 10/2025
Timeline
Manager
Apple Cinemas
10.2025 - Current
Beauty Advisor - Cosmetic
Macy's (Cosmetics Beauty Trend Department)
03.2024 - 09.2024
Manager
Showcase Cinemas (National Amusements)
03.2023 - 10.2025
Associate of Arts - Accounting and Finance
Community College of Rhode Island
Undegrade - Accounting and Finance
Rhode Island College