Elianna Zuluaga

As an Assistant Manager at a prominent apartment complex, I excel in customer service, utilizing property management software to handle tenant inquiries and service requests efficiently. I oversee financial operations, including balancing accounts and managing accounting tasks, ensuring accurate and timely financial reporting. My role involves coordinating with various departments to maintain high resident satisfaction and smooth operational workflows.

• Provide exceptional customer service and address tenant inquiries and concerns
• Utilize property management software for efficient operations and record-keeping
• Oversee financial operations, including balancing accounts and managing accounting tasks
• Ensure accurate and timely financial reporting
• Coordinate maintenance and repair requests with relevant departments
• Assist in leasing and renewal processes, including showing units and processing applications
• Supervise and support office staff to maintain efficient daily operations
• Enforce property policies and regulations to maintain a safe and pleasant living environment
• Conduct regular property inspections to ensure standards are met
• Develop and implement strategies to improve resident satisfaction and retention

As an acquisition agent, I am responsible for identifying and securing investment opportunities, conducting meticulous property analyses, and executing seamless transactions. I leverage negotiation skills, a collaborative approach with industry partners, and comprehensive
investment real estate skills that position me to drive success in property management.

• Identify and secure valuable investment opportunities.
• Conduct comprehensive property analyses for investment suitability.
• Negotiate and execute contracts and ensuring seamless transactions.
• Collaborate with title companies and hard money lenders.
• Contribute to a comprehensive skill set in investment real estate.
• Handle and promptly resolve customer complaints to maintain professional relationships.
• Follow up on customers inquiries to assess satisfaction with provided solutions.
• Resolve caller issues quickly and thoroughly.
• Inform clients of policies and procedures.
• Establish strong customer relationships, building recommendations and loyalty.

• Manage day-to-day business operations.
• Speak professionally with customers regarding complaints and gathering all necessary information to make educated decisions and address issues.
• Assess income and expenses and adapt plans to improve profit levels.
• Consult with customers to assess needs and propose optimal solutions.
• Established and now manage an LLC dedicated to long-term and short-term rentals.
• Oversee a portfolio of properties, ensuring optimal returns and tenant satisfaction.
• Implemented effective marketing and operational strategies for maximum occupancy.
• Manage cost of operations and revenue.

• Identified and secured valuable investment opportunities.
• Conducted comprehensive property analyses for investment suitability.
• Negotiated and executed contracts, ensuring seamless transactions.
• Collaborated with title companies and hard money lenders.
• Contributed to a comprehensive skill set in investment real estate.
• Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
• Educated clients on sales and buying processes and advised buyers on making decisions.
• Communicated with clients to understand property needs and preferences.
• Sold over $6.7 Million in properties.

• Reviewed products and made updates to meet company quality standards.
• Scheduled production of products and regularly kept reports of progress.
• Collaborated with manufacturers, operation leaders and sales teammates to ascertain production details.
• Assessed competitors products and designs to compare projects.
• Managed teams of up to 20 people at a time, working closely with each employee to help them achieve production goals and deadlines.
• Directly contributed to 20%+ YOY growth for the company by developing their Amazon FBA shipping program and streamlining product building processes.
• Provided a healthy, safe work environment where my team was safe to grow and achieve their own goals.
• Developed the ability to analyze situations that needed to be addressed in order to obtain the best results possible.
• Secured consistent workflow by solving problems with orders and members of my team.

• Assessed income and expenses and adapted plans to improve profit levels.
• Designed healthy meals using my training as a chef.
• Prepared meals by customer request for delivery.
• Created healthy weekly menus.
• Managed accounting to ensure correct use of funds.
• Utilized social media platforms to market the brand.
• Directed contact with potential and recurrent customers, achieving sales goals.