JORDAN CLAYTON
Billings,Montana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact the customer experience. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Peg Hospitality Group
11.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided thoughtful guidance to personnel in navigating and resolving productivity inefficiencies.
GENERAL MANAGER
INTERMOUNTAIN MANAGEMENT
04.2018 - 11.2023
- Responsible for directing and overseeing all operational activities and departments in the hotel to maximize revenue, deliver a positive guest experience and provide exceptional service
- Maintain knowledge of brand standards and requirements
- Accompany director of sales on sales calls and take ownership of the sales process
- Assist accounting with yearly budgets.
- Managed a diverse team of employees, fostering a positive work environment and high employee morale.
OPERATIONS MANAGER
INTERMOUNTAIN MANAGEMENT
07.2017 - 04.2018
- Assist hotel general manager with operational related duties
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Coordinate activities of hotel personnel and act as general manager in absence of general manager.
ASSISTANT GENERAL MANAGER
PILLAR HOTELS AND RESORTS
01.2015 - 07.2017
- Responsible for assisting the general manager with all hotel activities
- Assist with hiring and training new associates, conduct staff meetings, and fulfill manager on duty tasks.
Education
BS BUSINESS STUDIES IN INTERNATIONAL MANAGEMENT -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
12.2020
AA LIBERAL ARTS -
COLLEGE OF SOUTHERN IDAHO
05.2017
Skills
- Problem solving and decision making
- Leadership and management
- Promote high degree of morale
- Strategic planning and analysis
- Outstanding communication skills
- Financial acumen
- Brand management
- Adaptability
- Operations Management
- Effective leader
- Team Leadership
- P&L Management
Accomplishments
After years of saving and analyzing the real estate market, I have accomplished a personal goal to create my own small business in a residential investment property.
Certification
Certified Guest Service Professional
- American Hotel & Lodging Educational Institute - 2013
Affiliations
- Billings Tourism Business Improvement District Board Member
Timeline
General Manager
Peg Hospitality Group
11.2023 - Current
GENERAL MANAGER
INTERMOUNTAIN MANAGEMENT
04.2018 - 11.2023
OPERATIONS MANAGER
INTERMOUNTAIN MANAGEMENT
07.2017 - 04.2018
ASSISTANT GENERAL MANAGER
PILLAR HOTELS AND RESORTS
01.2015 - 07.2017
BS BUSINESS STUDIES IN INTERNATIONAL MANAGEMENT -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
AA LIBERAL ARTS -
COLLEGE OF SOUTHERN IDAHO
Certified Guest Service Professional
- American Hotel & Lodging Educational Institute - 2013
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