Elianna P Mora
New York
Summary
Proven track record in enhancing financial accuracy and customer satisfaction at Fine Fare Supermarket, showcasing strong bookkeeping support and exceptional communication skills. Spearheaded streamlined processes, reducing errors significantly, while adeptly managing customer disputes, fostering loyalty and operational efficiency.
Overview
8
8
years of professional experience
Work History
Bookkeeping Administrative Assistant
Fine Fare Supermarket
10.2023 - Current
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
Customer Service Representative
Ideal Food Basket
10.2016 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate in Accounting - Accounting
City Tech
New York, NYHigh School Diploma -
Centro Educativo Duarte
Dominican Republic06-2015
Skills
- Customer service
- Microsoft Office
- Cashier
- Communication Skills
- Leadership
- Cash Handling
- Storage
- Bookkeeping support
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bookkeeping Administrative Assistant
Fine Fare Supermarket
10.2023 - Current
Customer Service Representative
Ideal Food Basket
10.2016 - 01.2023
Certificate in Accounting - Accounting
City Tech
High School Diploma -
Centro Educativo Duarte
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