Isabela Cosculluela
Hialeah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Bookkeeping Administrative Assistant
CWA
04.2023 - Current
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Administrative Assistant
Engineering Systems Technology
07.2019 - 10.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Customer Service Representative
Alorica
10.2017 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
American World Wide Academy
North Miami, FL02.2018
Skills
- Time Management
- Problem Solving
- Organizational Skills
- Customer Service
- Account Reconciliation
- Customer Relations
- Quickbooks
- Administrative Support
- Purchase Orders
- Sage 50
- Relationship Building
- Office Administration
- Microsoft Excel
- Tech-Savvy
Languages
English
Full Professional
Spanish
Full Professional
Ukrainian
Limited Working
Timeline
Bookkeeping Administrative Assistant
CWA
04.2023 - Current
Administrative Assistant
Engineering Systems Technology
07.2019 - 10.2023
Customer Service Representative
Alorica
10.2017 - 05.2019
High School Diploma -
American World Wide Academy
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