Eliany Alonso
Miami,FL
Summary
Adept at facility coordinating and customer service, I enhanced department efficiency at Vania Rodriguez Abreu by developing new scheduling protocols and significantly improving surgery scheduling accuracy. Leveraging strong problem-solving skills and team collaboration, I consistently optimized patient outcomes and elevated customer satisfaction across roles.
Overview
11
11
years of professional experience
Work History
Surgery Scheduling Coordinator
Vania Rodriguez Abreu
Miami, FL
01.2018 - 06.2024
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
Sales Associates
Mairelys Oliva
Miami, FL
03.2015 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Officer
Hugo Rodríguez Estrada
Ciego De Ávila, Cuba
04.2013 - 11.2015
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Education
Associate Of Applied Science - Physical Therapy Assistance
Florida National University
Hialeah, FL08.2022
Skills
- Facility coordinating
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Team Collaboration
- File Organization
- Hospitality services
- Issue handling
Timeline
Surgery Scheduling Coordinator
Vania Rodriguez Abreu
01.2018 - 06.2024
Sales Associates
Mairelys Oliva
03.2015 - 12.2017
Customer Service Officer
Hugo Rodríguez Estrada
04.2013 - 11.2015
Associate Of Applied Science - Physical Therapy Assistance
Florida National University