Rachel Davidson
Edina Plastic Surgery
Richfield,MN
11
years of professional experience
Detail-oriented Surgery Scheduling Coordinator with expertise in HIPAA compliance, patient coordination, and insurance verification. Committed to enhancing patient experiences through efficient scheduling and clear communication.
Work History
Surgery Scheduling Coordinator
1 Year- Coordinated surgical schedules for multiple procedures, ensuring optimal utilization of resources and staff.
- Managed patient communications to confirm appointments and address scheduling inquiries efficiently.
- Assisted in maintaining accurate medical records and appointment logs within electronic health record system.
- Collaborated with clinical staff to streamline pre-operative processes and minimize delays.
- Provided support in verifying insurance information and obtaining necessary authorizations for surgeries.
- Participated in team meetings to discuss scheduling challenges and propose solutions for improved efficiency.
Float Care Coordinator
1 Year- Monitored and adjusted schedules based on last-minute changes or cancellations to maintain workflow.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Facilitated positive surgeon-patient relationships by effectively managing consultation appointments.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
Provider Coordinator
2 Years- Managed appointment calendars, ensuring optimal utilization of physician time slots.
- Coordinated communication between patients and medical staff to streamline scheduling processes.
- Scheduled patient appointments efficiently using electronic health record systems.
- Resolved scheduling conflicts promptly, maintaining high levels of patient satisfaction.
- Verified insurance information and pre-authorization requirements to facilitate patient visits.
- Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
- Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
Provider Coordinator
2 Years- Educated patients about surgeries and provided treatment plan documentation.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Facilitated positive surgeon-patient relationships by effectively managing consultation appointments.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Monitored and adjusted schedules based on last-minute changes or cancellations to maintain workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
Physical Therapy Coordinator
3 Years 11 Months- Coordinated scheduling for patient appointments, optimizing clinic workflow and resource allocation.
- Implemented electronic health record management, enhancing documentation accuracy and compliance.
- Developed patient education materials, improving understanding of treatment plans and rehabilitation strategies.
- Trained and mentored new staff members on clinic protocols and best practices in physical therapy care.
- Provided compassionate care while maintaining professionalism in all interactions with patients and their families.
- Established strong relationships with referring physicians, enhancing collaboration on patient care strategies.
Medical Insurance Representative
2 Years- Processed and reviewed medical insurance claims for accuracy and compliance with policies.
- Educated clients on coverage options, benefits, and eligibility requirements.
- Resolved complex billing inquiries by collaborating with healthcare providers and internal teams.
- Managed patient records using advanced electronic health record (EHR) systems to ensure data integrity.
Education
Diploma - Medical Assisting
CNA - Nursing Assistant
Skills
HIPAA compliance
Patient coordination
Insurance verification
Procedure scheduling
Calendar management
Following up with patients
Facility coordinating
Educating patients
Verifying insurance
Schedule coordination
Pre-authorization management
Insurance pre-certifications
Interests
Volunteering at local animal shelters and rescue organizations.
Advocacy Campaigns
Volunteering
Timeline
Surgery Scheduling Coordinator
Edina Plastic Surgery
04.2025 - 04.2026Read More
Float Care Coordinator
Twin Cities Orthopedics
04.2024 - 04.2025Read More
Provider Coordinator
Allina Health Neuroscience
07.2022 - 07.2024Read More
Provider Coordinator
Allina Health Orthopedics
07.2020 - 07.2022Read More
Physical Therapy Coordinator
Allina Courage Kenny
01.2017 - 12.2020Read More
Medical Insurance Representative
Blue Cross and Blue Shield MN
01.2015 - 01.2017Read More
Anoka Technical College
CNA from Nursing Assistant
Read More
Anthem College
Diploma from Medical Assisting
Read More