Elias Aguilar
Clifton,NJ
Summary
Results-driven Assistant Manager skilled in team building and motivating staff to achieve organizational goals. Utilizes strong analytical and decision-making abilities to enhance customer relations and drive company success. Committed to fostering employee engagement through effective training and morale-boosting initiatives.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Assistant Manager
Coldstone Creamy
Montclair, NJ
03.2022 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored staff on company policies and operational procedures.
- Developed team schedules that enhanced productivity while maintaining employee satisfaction.
- Conducted regular performance evaluations to identify training needs and improve team performance.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Resolved customer complaints effectively, enhancing overall customer experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Catering Assistant
Tacos De Beto
Clifton, NJ
06.2020 - 08.2024
- Monitored inventory levels to assist in reordering supplies efficiently.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
Education
High School Diploma -
Clifton High School
Clifton, NJBachelor of Science - Biology - Pre Physical Therapy
Ramapo College of New Jersey
Mahwah, NJ05-2027
Skills
- Customer service
- Customer relations
- Team leadership
- Staff training and development
- Supply chain oversight
- Decision-making
- Client relations
- Time management
- Financial transaction oversight
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Gym Workouts
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Assistant Manager
Coldstone Creamy
03.2022 - Current
Catering Assistant
Tacos De Beto
06.2020 - 08.2024
High School Diploma -
Clifton High School
Bachelor of Science - Biology - Pre Physical Therapy
Ramapo College of New Jersey