Elias Banda
Houston,TX
Summary
Seasoned Service Supervisor and EB Beverage Owner with a proven track record in enhancing customer satisfaction and team productivity. Leveraged outstanding prioritization and CRM skills to develop strong customer relationships and improve operational efficiency. Achieved significant business growth through strategic sales support and problem resolution.
Overview
16
16
years of professional experience
Work History
Service Supervisor
Community Coffee
Houston, TX
12.2024 - Current
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
- Developed strong customer relationships to encourage repeat business.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Built strong relationships with customers through effective communication skills.
- Participated in various learning and educational opportunities to update and maintain job knowledge.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Addressed areas that needed improvement and observed team's performance.
- Delivered exceptional customer service and handled inquiries and complaints.
Owner/Service Technician
EB Beverage
Houston, TX
10.2008 - 12.2020
- Developed and implemented successful sales strategies to meet business goals.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Oversaw budgeting and financial management.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Provided direction and guidance to employees.
- Maintained relationships with existing clients by providing superior customer service.
- Created marketing campaigns to attract new customers.
- Organized events such as trade shows and conferences.
- Managed inventory and supplies to ensure materials were available when needed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Replaced worn or damaged parts with OEM replacements as necessary.
Education
High School Diploma -
University of Houston
Houston, TX05-1994
Skills
- Outstanding prioritization skills
- Sales support
- Team development
- Problem resolution
- Customer relationship management (CRM)
- SAP
Languages
Spanish
Professional
Timeline
Service Supervisor
Community Coffee
12.2024 - Current
Owner/Service Technician
EB Beverage
10.2008 - 12.2020
High School Diploma -
University of Houston
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