Robert R. Araujo Jr
San Antonio
Summary
Personable and dedicated leader in customer service with extensive experience in property management. A solid team player with an upbeat, positive attitude, I have proven skills in establishing rapport with clients. My motivation lies in maintaining customer satisfaction and contributing to company success. Articulate, enthusiastic, and result-oriented, I possess a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. With expertise in lease up, B-T-R, high rise, mid rise, and garden style properties, I am well-equipped to excel in the field of property management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Supervisor
Greystar Property Management
San Antonio, TX
08.2022 - Current
- Assisted with training and development of team members.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
Service Supervisor
Kairoi Residential
San Antonio, TX
08.2021 - 07.2022
- Assisted with training and development of team members.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Handled customer complaints and inquiries.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
Service Supervisor
Greystar Property Management
San Antonio, Tx
09.2017 - 08.2021
- Print work orders and make sure they are taken care of in a timely manner
- Call vendors when needed and schedule anything
- Keep up with make-ready board to insure we make good timing on any move ins
- Make sure all teammates are on the same page and if help is needed offer a hand
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Handled customer complaints and inquiries.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
Welder/Fitter
DEAN WORD CO.
New Braunfels, Tx
02.2015 - 12.2017
- Read blueprints and layout anything needed
- On call for asphalt plant
- Fix any broken equipment and drive heavy machinery
Welder/Fitter
CONSTRUCTION METAL PRODUCTS
Kyle, Tx
01.2017 - 09.2017
- Read blueprints and layout anything needed
- Weld fluxcore wire, stick weld, mig weld
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, Tx06.2007
Skills
- Customer Service
- Critical Thinking
- Prioritization
- Multi-Task Management
- Scheduling expertise
- Outstanding prioritization skills
- Microsoft outlook
- Microsoft Excel
- Warranty service
- Problem-solving
- Time management
Awards
- Pillar of Excellence Award for Customer Service 4th Quarter 2018
- Kingsley Award for Vickery Grove 3rd Quarter 2022
- Achieved 100 Percent on RMM Inspection for Overlook at The Rim 2024
- Two RMM Inspections 2023 with a 99.23 for Vickery Grove and 94.22 for River House
Certification
EPA Certified, CPO Certified, Electrical Maintenance Technician Certified, OSHA 10 Certified, OSHA 30 Certified, CPR Certified, First Aid Certified
Languages
Spanish
Native or Bilingual
Timeline
Service Supervisor
Greystar Property Management
08.2022 - Current
Service Supervisor
Kairoi Residential
08.2021 - 07.2022
Service Supervisor
Greystar Property Management
09.2017 - 08.2021
Welder/Fitter
CONSTRUCTION METAL PRODUCTS
01.2017 - 09.2017
Welder/Fitter
DEAN WORD CO.
02.2015 - 12.2017
High School Diploma -
Thomas Jefferson High School