Elias Benitez
Paterson,NJ
Summary
Proven server adept at enhancing customer satisfaction and streamlinging service workflow. Excels in bilingual communication and POS system management, significantly improving guest experience. Demonstrated ability to foster business growth through exceptional service and rapport building.
Overview
8
8
years of professional experience
Work History
Server
The Original Pancake House
03.2024 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Sugar Fish
03.2018 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising personal service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
The Fat Dog - Hollywood
06.2016 - 03.2018
- Consistently provided exceptional customer service by anticipating guest needs and responding promply to request
- Maintained a thorough knoledge of menu items, daily specials, and beverage options to make informed recommendations.
- Collaborated with kitchen staff to ensure timely delivery of food and prompt resolution of any issues or concerns.
Education
Associate Dance - Dance Education
The University of The Arts
Philadelphia, PASkills
- Excellent customer service skills
- Strong communication skills, including the ability to listen actively and convey information clearly
- Familiarity with point of sale systems and cash handling procedures
- Bilingual
- TOAST
- POS
Timeline
Server
The Original Pancake House
03.2024 - 07.2024
Server
Sugar Fish
03.2018 - 04.2019
Server
The Fat Dog - Hollywood
06.2016 - 03.2018
Associate Dance - Dance Education
The University of The Arts
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