Elias Cedillo
Plant City,FL
Summary
At La Michoacana Ice Cream, I excelled in enhancing customer experiences by introducing new ice cream flavors and sundae toppings, significantly contributing to upselling efforts. My fluency in bilingual communication and adeptness in sanitation procedures ensured high-quality service and compliance with hygienic standards, showcasing my ability to blend hard skills like allergen awareness with soft skills such as empathy towards customer needs.
Overview
1
1
year of professional experience
Work History
La Michoacana Ice Cream
La Michocana
07.2024 - Current
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Offered samples of new ice cream flavors to customers.
- Maximized product consistency by following established recipes and measuring ingredients accurately.
- Helped maintain a safe work environment by identifying potential hazards and taking appropriate steps to mitigate risks before accidents occurred.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
- Complied with food storage and handling procedures for safe, hygienic operations.
Education
Currently Enrolled - Currently Enrolled
Strawberry Crest High School
Dover, FL12-2026
Skills
- Order fulfillment
- Packaging design
- Product presentation
- Sanitation procedures
- Food preparation
- Fluent bilingualism
- Allergen awareness
- Customer service
- Problem-solving
- [Spanish] translation
- Customer support
- Patience and empathy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
La Michoacana Ice Cream
La Michocana
07.2024 - Current
Currently Enrolled - Currently Enrolled
Strawberry Crest High School
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