Elias Fregoso

• Greet customers with Wells Fargo’s service standards — welcoming them promptly, using their name during interactions, and thanking them at completion.
• Process deposits, withdrawals, payments, and account transfers with 100% accuracy and compliance.
• Identify customer needs and refer products/services such as checking, savings, credit cards, and loans.
• Verify ID, signatures, and cash to prevent fraud and reduce risk.
• Balance cash drawer daily with consistent accuracy.
• Provide clear explanations of account activity, fees, and banking options.
• Assist customers with digital banking tools (mobile app, online banking, Zelle, bill pay).
• Collaborate with bankers and management to support branch sales and customer experience goals.

Guest Interaction

• Greeted and welcomed guests with a friendly and professional demeanor.
• Handle guest complaints and concerns promptly and professionally.

Collaboration and Communication

• Worked closely with team members to ensure smooth and efficient operations.
• Communicated with team members and supervisors to determine inventory issues and solve any issues that arose

Sells and Upselling.

• Promoted special offers, new menu items, and promotions to customers.
• Upsell additional items to enhance dining experience and increase sales.

Cash Handling

• Process payments accurately and timely handling cash, credit, or debit transactions.
• Reconcile cash drawer and ensure all transactions are recorded correctly.