Elias Grundell
Ames
Summary
Dedicated to providing guest service, skilled in decision-making and complaint handling. I have the proven ability to resolve customer inquiries effectively, enhancing satisfaction and driving positive shopping experiences.
Overview
4
4
years of professional experience
Work History
Service Advocate
Target
07.2022 - Current
- Resolved customer inquiries and issues effectively, enhancing overall satisfaction.
- Brought Drive-Up and Starbucks orders out to cars quickly and efficiently
- Provided product knowledge and assistance during sales transactions, driving positive shopping experiences.
- Trained new staff on service protocols and best practices, fostering a knowledgeable team environment.
Education
Associate of Arts - Psychology
Normandale Community College
Minneapolis, MN08-2026
High School Diploma -
Lakeville North High School
Lakeville, MN06-2024
Skills
- Customer service experience
- Complaint handling
- Complex Problem-solving
- Effective communication
- Adaptability
- Customer engagement
- Conflict resolution
- Decision-making skills
- Teamwork and collaboration
Timeline
Service Advocate
Target
07.2022 - Current
Associate of Arts - Psychology
Normandale Community College
High School Diploma -
Lakeville North High School