Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Elias Hernandez

Miami,FL

Summary

Skilled Commercial Painter and Customer Service Representative, adept in planning and scheduling, with a proven track record at NC Solutions for delivering high-quality finishes and enhancing client satisfaction. Excels in high-stress situations, demonstrating exceptional empathy and safety awareness. Achieved increased efficiency and loyalty through innovative techniques and effective communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sitel - Capital One
06.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Commercial Painter

NC Solutions
04.2022 - 10.2024
  • Delivered high-quality results with attention to detail in preparing surfaces and applying multiple coats of paint as needed for a polished finish.
  • Ensured client satisfaction with frequent communication, addressing concerns, and providing updates on progress.
  • Improved project efficiency by utilizing advanced tools and techniques to complete tasks quickly and effectively.
  • Demonstrated versatility in skillset by proficiently using various types of paints, stains, varnishes, primers, and sealers.

Education

High School Diploma -

High School San Jose
Terrabona, Nicaragua
12-2017

Skills

  • Planning and scheduling
  • Visual inspections
  • Health and safety regulations

Certification

English certificate, English Center, Matagalpa Nicaragua 2016

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Commercial Painter

NC Solutions
04.2022 - 10.2024

Customer Service Representative

Sitel - Capital One
06.2021 - 03.2022

High School Diploma -

High School San Jose

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Elias Hernandez